Visitor Control Center; VCC Operations Specialist - AK

Position: Visitor Control Center (VCC) Operations Specialist - AK
The Visitor Control Center (VCC) Operations Specialist is responsible for receiving, processing, screening, and credentialing visitors, guests, and personnel accessing cleared facilities. This role operates strictly in accordance with established Post Orders, security policies, and Government directives, ensuring the secure, efficient, and compliant issuance of credentials and access authorization. The VCC Operations Specialist works closely with Government security staff, including the Access Control Office (ACO) and Visitor Control (VC) leadership, to resolve access issues, operate security equipment, and maintain administrative control of sensitive systems.

Responsibilities:

* Receive, verify, and process visitors and guests at Visitor Control Center (VCC).

* Issue retention, temporary, or visitor badges consistent with the individual's approved clearance level.

* Issue Guest Decals for approved social or ceremonial functions.

* Produce and issue Common Access Cards (CACs) in accordance with Government requirements.

* Conduct fingerprinting in compliance with federal standards.

* Capture and produce credential photographs, including passport and ISOPREP photos.

* Conduct personnel and item inspections utilizing: X-Ray screening systems, Walk-through metal detectors, Hand-held metal detection devices

* Identify, escalate, and document prohibited items or security anomalies in accordance with established procedures.

* Operate and maintain administrative control of Government-furnished equipment and systems, including but not limited to: X-Ray machines, Metal detection systems, Credentialing and access control systems

* Ensure all equipment is used in accordance with training, Post Orders, and safety standards.

* Work collaboratively with Government staff (Access Control Office, Visitor Control, and other security offices) to:

* Troubleshoot visitor and guest access issues

* Resolve approval, issuance, or system discrepancies related to badges, CACs, and ISOPREP credentials

* Escalate issues through proper Government channels when required.

* Collect, maintain, and report visitor control statistics and operational data as directed by VC leadership.

* Accurately document all actions, incidents, and access transactions in approved Government systems.

* Active Top Secret (TS) clearance with Polygraph

* High school diploma or equivalent (required)

* Prior experience in visitor control, access control, security operations, or credentialing preferred

* Experience operating security screening equipment (X-Ray, metal detectors) preferred

* Ability to follow detailed Post Orders and Government security procedures without deviation

* Strong attention to detail and documentation accuracy

* Professional demeanor and strong customer-service skills in a high-security environment

* Ability to work rotating shifts, weekends, and holidays as required by mission needs

Physical & Environmental Requirements

* Ability to stand for extended periods

* Ability to lift and move items up to 40 lbs (e.g., bins, equipment trays)

* Work performed in controlled access and secure facility environments