Food & Beverage Cashier

Retail Representative (Food & Beverage)

Reports To: Captain and Sales Representative Supervisor
Category: Non-Exempt
Salary Range:$18.00 per hour
Work Location: Portage Lake

The Retail Representative (Food & Beverage) plays a vital role in creating a welcoming and enjoyable guest experience aboard the M/V Ptarmigan. This position is responsible for serving packaged snacks, beverages, and alcoholic drinks; processing retail and ticket transactions; and maintaining a clean, organized, and guest‑ready counter area throughout daily sailings.

The ideal candidate enjoys engaging with guests in a fast-paced maritime environment, demonstrates strong attention to detail, and takes pride in supporting smooth vessel operations through teamwork and exceptional service. This position requires a current Alaska Alcohol Server Training Card and Food Handler's Permit prior to or upon employment.

• Serve packaged snacks, beverages, and alcoholic drinks in compliance with all food safety and alcohol service regulations.
• Accurately process retail, beverage, and ticket transactions using the point-of-sale system.
• Greet guests warmly and provide friendly, efficient, and professional customer service throughout the cruise.
• Stock, rotate, and display retail merchandise and beverages to ensure proper presentation and inventory management.
• Work in coordination with deckhands to maintain a clean, organized vessel between sailings, including the retail counter, seating areas, and trash removal.
• Follow established point-of-sale, cash handling, and inventory control procedures.
• Support daily opening and closing duties, including restocking and preparing for upcoming sailings.
• Collaborate closely with the Captain, vessel crew, and fellow team members to ensure smooth operations and high guest satisfaction.
• Perform other duties as assigned.

• Ability to stand for extended periods and perform repetitive motions.
• Ability to bend, reach, and lift up to 40 pounds.
• Work is performed aboard a vessel in a fast-paced maritime environment with exposure to varying weather conditions.
• Must be able to work a flexible schedule, including weekends, holidays, and potential overtime during the tourism season.

• Must be at least 21 years of age.
• Current Alaska Alcohol Server Training Card and Food Handler's Permit required prior to or upon employment.
• Previous customer service or retail experience preferred.
• Strong interpersonal and communication skills.
• Ability to work effectively as part of a team in a dynamic environment.
• Reliable, detail-oriented, and committed to guest service excellence.

Portage Glacier Cruises is owned by Na Dena
, a partnership between Huna Totem Corporation and Doyon, Limited
. Shareholders and descendants of Huna Totem Corporation and Doyon, Limited will be given preference in hiring, training, and advancement when qualifications and experience are comparable.