Retail Associate Job Anchorage area,Alaska USA,Retail

Overview

MISSION STATEMENT: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

POSITION TITLE: Retail Associate

DEPARTMENT: Retail

REPORTS TO: Assistant Manager/Lead Retail Associate

FLSA STATUS: Part-Time;
Non-Exempt / 25 hours per week

Responsibilities

The Retail Associate is responsible for handling cash, making changes, operating cash registers, and charge card machines while maintaining accuracy and efficiency. Safely handles all goods and materials, marking and moving merchandise as part of the Thrift Store s day-to-day operations. They assist the public with donations of goods and check-out customers in a timely, courteous, pleasant, and efficient manner. Additionally, they ensure the store and donation area are clean and neat, performing basic janitorial duties to maintain safe working conditions.

The Retail Associate also helps with handling, pricing, and moving merchandise in daily store operations and prepares and maintains store grounds concerning snow, ice, and trash.

Essential Job Functions:

Maintain cash register, ring in sales, issue credit slips, and make corrections and/or voids. Accept money, make change, and verify checks and credit cards accurately and efficiently

Respond to telephone inquiries

Receive and assist in resolving complaints from customers regarding merchandise

Provide for excellent customer relations by giving prompt and courteous assistance to customers

Ensuring that all merchandise has been properly priced

Stock store, including, but not limited to, sorting, hanging, pricing, merchandising, and discarding of non-usable items. Pull items that are outdated, label and return them back to the warehouse

Price inspected goods and prepare them for placement on the sales floor

Receive acceptable donated materials and courteously reject materials designated as unacceptable.

Sanitize furniture and domestics as required

Attend staff meetings as required and stay informed of new policies and directives

Assist with the loss prevention program, reporting all incidents of loss to the Store Manager in a timely manner

Report safety hazards; assist in the protection of the property and the building, and help to ensure store and warehouse cleanliness inside and out

Handle and sort donated materials as well as ensuring the security of the donation area, donation trailer, and trash trailer

Assess the condition and value of goods quickly and accurately

Maintain a clean and safe work area

Perform other related duties as assigned

Qualifications

MINIMUM QUALIFICATIONS:

High school graduate or equivalent

Previous experience working in a warehouse or retail environment (preferred)

Ability to carry out oral and written instructions with a minimum of supervision

Some knowledge of inventory control, retail sales, and loss prevention

Ability to operate a cash register, credit card machines, and handle monetary transactions

Skill in maintaining excellent customer service by giving prompt and courteous assistance to customers and donors

Ability to use equipment and systems such as a computer, Microsoft Office Suite (Word, Excel), telephone system, point of sale system, and time clock

Demonstrate communication and interpersonal skills as well as able to perform basic reading, writing, and mathematical skills

Knowledge of merchandise pricing

Able to work/interact effectively with the public, co-workers, and volunteers

Work Environment

Work is performed inside and outside the store and warehouse building. Exposure to hot and cold temperatures and inclement weather is a condition of this job. The noise level is generally low to medium. Hearing protection may be worn when working around operating machinery. No hazardous waste, paint, cleaners, stains, poisons, batteries, or oils are allowed to be introduced into the work environment.

Physical

Demands

Speaking, sitting, bending, walking, pushing, pulling, standing, kneeling, stooping, reaching, handling, fingering, climbing, and balancing. Maintain the ability to grasp, push, and pull objects such as boxes or furniture, reach overhead, and carry store supplies. Hearing and visual acuity must be within normal limits. Lifting and moving objects weighing up to 50 lbs. Ability to learn and adhere to proper lifting techniques, always wearing a back brace when lifting heavy items.

Maintain the ability to operate a computer, telephone, and similar technologies.

Software-Related Skills

Microsoft Word, Excel, and Outlook familiarity preferred. Working knowledge of integrated database applications and ability to use new software programs with basic training.

Language Skills

Must be able to understand, follow, and give both written and oral instructions and be comfortable working with diverse individuals in face-to-face contact and over the telephone. The employee must…


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