Retail Assistant Store Manager

Position Summary

We are seeking an Assistant Store Manager with a minimum of six (6+) months of management/3rd key experience. Assistant Store Managers are accountable for the day-to-day operations of the store and promoting a positive/productive environment. This position will partner with the Store Manager to lead and develop store employees, recruit, and retain top talent, maximize financial goals, and manage Customer Relations / Customer Satisfaction.

This position sets the tone for a customer-centric environment.

Alongside the Store Manager, this position analyzes store financial statements to ensure financial goals are met. You will be required to commit to the company s asset protection program, promote our business, and target new customer acquisitions. All employees work with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations) and much more. This position offers an hourly wage, PLUS Assistant Store Managers earn commission based on productivity and a bonus based on store performance.

The actual pay of successful Assistant Store Managers will be based on various factors, such as work location, qualifications, and experience.

• Facilitate a customer-centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues.
• Monitor and assist in the training of Pawnbrokers so their development meets the prescribed First Cash standards.
• Recruit top talent by sourcing candidates through company-prescribed channels.
• Open and close the store, including counting cash drawers and merchandise, and ensuring procedures are followed to protect assets.
• Ensure asset protection through inventory control, safety procedures, documentation, and securing customer loans.
• Administer processes within the store including inventory, loan management, merchandising, store presentation, store systems, and reporting.
• Evaluate store financial statements and drive profitability through communication and goal setting.
• Ensure operating standards meet or exceed First Cash standards.
• Monitor loan qualification and buying processes to ensure value and integrity of loans issued.
• Complete assigned tasks and training for self-development as requested.
• Communicate clearly with employees to ensure understanding of the store s mission and profit objectives.
• Remain up-to-date on product knowledge.
• Act as manager on duty in the absence of the Store Manager.
• Other related duties as assigned.

• Must be willing and able to perform duties and tasks for extended periods (standing, stooping, walking, climbing, pushing, pulling, lifting as required by law).
• Must be willing and able to lift/carry up to 50 pounds.
• Demonstrated ability to effectively supervise others.
• Ability to work with firearms and to become firearms certified.
• Assist customers exterior to the building or in exterior storage areas as needed.
• Minimum Age: 18 years old
• High School Diploma, GED, or equivalent experience
• Ability to work in multiple locations as business needs dictate.
• Flexible retail schedule including weekends and holidays.
• Assistant Store Managers will work 40+ hours a week; hours are not guaranteed.
• Computer literate and able to operate POS systems and common office machines.
• Ability to multi-task in a fast-paced environment; detail-oriented with strong organizational skills.
• Analytical skills and cash handling experience required.
• Ability to work independently with minimal supervision; excellent work ethic and strong business sense.

Note:

Bilingual applicants are encouraged to apply.

The employee commission incentive plan is proprietary to First Cash. Assistant Store Managers have the potential to earn 2-8% commission, based on the gross profit of their personal performance. Applicants are provided more details during the interview process.

Payrates will not be below any applicable local minimum wage requirements.

First Cash Holdings, Inc. is an Equal Opportunity Employer. It is the policy of First Cash to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by law.

Reasonable accommodations are provided for qualified individuals with disabilities.