Manager Multi-Unit Store

Position Overview:

Brown Jug is a premium retailer of wine, beer and spirits. We offer a great place to work, with a friendly atmosphere and energetic work environment. We provide our customers with convenience, selection, and top-notch service! The Multi-Unit Store Manager is a dynamic and experienced retail leader responsible for the full scope of operations, performance, and team development at two Brown Jug store locations under the LSUN umbrella.

This role is accountable for delivering sales goals, ensuring operational excellence, promoting a culture of high performance, and maintaining compliance with all regulatory standards. The Multi-Unit Store Manager drives business success through team engagement, process optimization, and cross-location leadership.

• Provide hands‑on leadership and oversight across two store locations, ensuring consistent adherence to company policies, operational standards, and cultural values
• Hire, train, coach, and manage store personnel at both stores following the guidelines within centralized hiring (Assistant Managers and Operation Managers must be interviewed by Area Management and Store Management)
• Create a strong leadership team by mentoring high‑potential team members for future advancement
• Foster a culture of accountability, inclusivity, and collaboration across both locations

• Ensure both locations meet or exceed operational standards for cleanliness, merchandising, signage, customer service, and compliance
• Coordinate daily, weekly, and monthly store operational needs across both stores, adjusting priorities based on volume and business requirements
• Oversee scheduling and labor planning to ensure adequate coverage while meeting labor cost goals
• Ensure timely execution of corporate initiatives, sales promotions, and marketing plans across both locations

• Analyze sales performance, category trends, and customer behavior to drive revenue growth and meet store‑level Key Performance Indicators (KPIs)
• Collaborate with Category Managers and inventory teams to optimize product assortment, merchandising, and promotional execution
• Review, approve, and submit financial reports, invoices, daily sales reports, and store‑level P&L statements
• Identify and implement opportunities for sales growth and expense reduction across both locations

• Monitor and manage inventory levels, shrink, and out‑of‑stock situations across both stores
• Conduct regular cycle counts and physical inventories; ensure proper receiving and inventory controls are followed
• Maintain accurate records of damages, transfers, and variances; investigate and resolve discrepancies
• Ensure both stores follow loss prevention protocols and respond swiftly to potential theft or safety issues

• Champion superior customer service experience in both locations by modeling service excellence and training team members accordingly
• Handle customer escalations and ensure timely resolution
• Represent the LSUN/Brown Jug brand in the community through store appearance, engagement, and participation in local events or promotions

• Maintain full compliance with all state and federal laws pertaining to the sale of alcohol, including but not limited to  and denied sales reporting
• Ensure stores follow internal policies for PCI compliance, cash handling, bag checks, and visitor log documentation
• Maintain accurate records and ensure staff are trained on safety procedures and emergency protocols
• Lead both stores in audit preparation and actively participate in inspections, audits, and compliance checks

• Must be 21 years of age or older
• TAP Certification
• Minimum 3 years of successful retail management experience, preferably in a multi‑unit or high‑volume setting
• Proven track record of team leadership, operational excellence, and delivering sales growth
• Strong knowledge of retail business metrics (P&L, inventory, labor) and ability to act on insights
• Demonstrated ability to manage time…