Multi-Unit Team Leader

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At H&R Block, we believe in the power of people helping people. Our purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We strive to maintain a high-performing, connected culture where everyone belongs.

We are pursuing Block Next, a long-term strategy and transformation plan focused on innovation, client experience, and sustainable growth to elevate how we work, serve, and lead in our industry.

We are curious, creative, and move fast. If you view challenges as opportunities and want to make a meaningful difference where you live, work, and play, our door is always open.

As a Multi-Unit Team Leader
, you’ll provide leadership across three H&R Block tax offices. You will lead customer-centric teams, accelerate seasonal tax business, and manage the front-line development of associates to deliver an outstanding client experience and achieve office growth objectives for the three offices. Prior tax preparation experience is not required.

You will start with a flexible part-time schedule in the fall to prepare for the busy tax season and transition to full-time from January to April, including evening and weekend hours as needed. This role is in-person and not remote.

• Lead daily operations and manage office staffing, operations, and logistics across multiple offices with support from Associate Team Leaders
• Partner with the District General Manager to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement
• Assist DGM in recruiting and interviewing candidates for tax office associate positions
• Conduct timely performance reviews and collaborate with Associate Relations Center to resolve associate issues and address performance concerns
• Build an engaging team environment across all offices through training and coaching
• Lead daily team meetings and communicate essential information to tax office associates
• Create associate work schedules across all offices and ensure accurate timekeeping and labor management
• Travel between offices as required
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment

• People management experience with the ability to grow and develop associates
• Ability to execute growth plans and lead toward a growth-oriented culture
• Strong decision-making and judgment skills; capable in a fast-paced environment with minimal supervision
• Strong interpersonal and communication skills with a customer-centric mindset
• Computer proficiency in MS Office
• Bachelor’s degree in a related field, or a high school diploma with equivalent experience
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)

• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders
• Partner with the District General Manager to create growth plans and client growth targets, including local partnerships and community involvement
• Assist DGM in recruiting and interviewing candidates for tax office positions
• Conduct timely performance reviews and resolve associate issues
• Build an engaging team environment across all offices through training and coaching
• Lead daily team meetings and communicate essential information to tax office associates
• Create work schedules across all offices and ensure accurate timekeeping and labor management
• Travel between offices as required
• Prepare tax returns as needed, following completion of required tax coursework

• Employee Assistance Program with Health Advocate
• Wellbeing program, Better You, to help you build healthy habits
• Neurodiversity and caregiver support
• Various discounts on everyday items and services
• Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan (eligibility may vary)
• Check available benefits at

H&R Block is committed to building a Connected Culture where trust, care, and connections help everyone feel they belong as part of a larger team. We are recognized by Best Companies lists for our exceptional work environment.

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.

• Seniority level:
  Not Applicable
• Employment type:
  
  Full-time
• Job function:
  Information Technology
• Industries:
  Retail