Aviation Customer Support II

Overview About Fairweather

Fairweather is a premier service provider based in Alaska, specializing in delivering high-quality solutions in remote and Arctic environments. Guided by a mission rooted in safety, integrity, and operational excellence, Fairweather supports critical industries with dependable services tailored to harsh and challenging conditions. The company fosters a dynamic, inclusive work environment where employees are equipped with the tools, training, and support they need to thrive and succeed.

• Competitive Compensation & Benefits:Industry-aligned pay and a robust benefits package.
• Supportive Culture:Team-oriented environment focused on collaboration and mutual success.
• Career Development:Opportunities for training, advancement, and professional growth.
• Safety Commitment:Strong focus on employee well-being and workplace safety.

• Medical Coverage:Comprehensive Federal Employee Health Benefits (FEHB), including medical, dental, and vision plans.
• Retirement Savings:401(k) retirement plan with up to % company match.
• Insurance Protection:Includes short-term and long-term disability, life insurance, and optional supplemental coverage.
• Employee Assistance Program (EAP):Access to free counseling and support resources.
• Paid Holidays:Observance of all major federal holidays.
• Flexible Spending Accounts (FSAs):Options for health and dependent care expenses.

• Performs a variety of duties at an airport, involving customer contact and operational service while delivering a high quality product.
• Answers inquiries regarding airplane or bus schedules.
• Assists passengers with check-in procedures and directs passenger to designated concourse for loading.
• Boards and closes out flights in a safe and timely manner.
• Ensures Federal Aviation Administration, Company, and airport regulations are followed.
• Enforces safety/security measures and protects sensitive zones.
• Applies basic skills and procedures appropriate for the position within the assigned functional area.

• Intermediate level, typically 3-5 years of experience.
• Moving towards full competency.
• Requires a broader, general understanding of discipline.
• Identifies problems and develops potential solutions.
• Makes decisions within well defined parameters.

Fairweather provides reasonable accommodations to all qualified individuals with disabilities, as required by applicable laws.

Note
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This job description is not a contract and may be modified at any time. Employees are expected to follow other job-related duties as assigned. All responsibilities listed are considered essential functions and requirements, and reasonable accommodations will be made where necessary.