State Director

Culture Vision at Consumer Direct Care Network

At CDCN, we strive to create workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.

WE WELCOME YOU INTO A GROWING COMPANY

Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.

As a State Director, you will oversee the day to day operations of CDCN within the state, ensuring alignment with organizational goals and full compliance with all Federal and State regulations and Managed Care Organization (MCO) requirements. You will lead intake and referral operations, payroll and accounts receivable processes, staff training, and service delivery while driving financial performance, supporting client advocacy, and fostering a cohesive and collaborative office environment.

• Direct collaboration with internal and external stakeholders to ensure effective service delivery, while representing the company at stakeholder meetings, health fairs, and provider fairs
• Ensure compliance with all applicable legal requirements, standards, policies, and procedures at the program office level, including annual review and updates of policies, procedures, and standard operating procedures
• Oversee program performance management, including responsibility for scorecards, dashboards, key performance indicators, advanced reporting, and the timely management of deliverables and projects
• Maintain positive financial health of programs by directing payroll, authorizations, accounts receivable operations, budgets, and service/support plan development
• Lead and manage complex service programs, special projects, program implementations, large-scale enrollments, and transitions as required
• Direct recruitment, hiring, training, supervision, and professional development of employees, while assigning and participating in training activities
• Provide strong organizational leadership through effective problem-solving, decision-making, prioritization, multitasking, dependability, and the coordination of workflows and efficiencies
• Deliver excellent customer service to internal and external stakeholders and clients through effective written and verbal communication and proficient public speaking
• Identify, implement, and monitor process improvement initiatives, including annual satisfaction survey review and implementation of program improvement efforts
• Oversee client enrollment, assessments, supervisory visits, and marketing of services to referral sources
• Direct the management and accuracy of the Customer Relationship Management (CRM) database and ensure timely updates
• Demonstrate computer proficiency and maintain the necessary skills, knowledge, and relationships to support operational efficiency
• Travel within the assigned geographic area as required
• Bilingual skills preferred in various locations
• Other duties as assigned

• Bachelor’s degree in the field of Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology or Related Field with one-year experience working with individual(s) with disabilities or the elderly
• Four (4) years management experience preferred
• Ability to work flexible and/or extended hours, if needed, to meet the job requirements
• If working hybrid, employee must provide their own reliable internet

The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential…