Operations Supervisor I​/II​/III - Dimond Branch

Operations Supervisor I/II/III - Dimond Branch

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We have an Operations Supervisor Opening - Consider the Next Step in your Career!

Operations Supervisors oversee the daily operational integrity and branch functions of the branch to ensure consistent high quality customer service.

Job/salary offer would be commensurate with job level and experience:

• Operations Supervisor I - $27.50/hour minimum
• Operations Supervisor II - $31.00/hour minimum
• Operations Supervisor III - DOE

Schedule:

Monday-Friday, 9:15am-6:15pm; rotating Saturdays, 1:30am-4:30pm.

GENERAL PURPOSE SUMMARY

Supervises the daily operational integrity and branch functions of the bank’s small-to-medium branches, ensuring a consistent high quality customer service experience; trains, coaches, mentors, and supervises Universal Tellers and/or Personal Bankers driving branch deposit retention and growth goals; works closely with the Branch Manager to ensure critical timelines are met; and is responsible for the internal controls including financial reporting and compliance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Promotes consistent and exceptional customer service that enhances customer interactions through coaching and demonstrating a genuine desire to assist and deliver a high level of support.
• Furthers career development of branch staff by coaching, mentoring, and monitoring the branch training progression of employees; conducts one‑on‑one coaching with direct reports on a regularly scheduled basis to ensure employee engagement.
• Engages with the bank’s customers to build and deepen relationships by promoting all areas of the bank to retain and expand the branch’s deposit portfolio.
• Supervises daily branch operations to comply with bank policy, procedures and banking regulations; ensures delegates have adequate and current compliance training and that the branch maintains a high satisfactory audit rating or better.
• Serves as a digital expert and has working knowledge of the bank’s products and services to communicate and demonstrate to customers; actively works with subject matter experts in all departments of the bank as a team to promote our One Solution approach to relationship building.
• Works closely with management and personal bankers on prospecting customers to develop new business.
• Maintains branch security and minimizes branch losses and/or risk or exposure to losses.
• Researches and resolves out‑of‑balance conditions, customer discrepancies and errors; ensures consumer complaints are immediately directed to the appropriate person, in accordance with the Bank’s Consumer Complaint Policy.
• Ensures proper completion of proof and review functions within the branch.
• Performs other work‑related duties as assigned by the branch manager.

COMPLIANCE EXPECTATIONS

• Ensure business unit’s operations comply with bank policy, procedures, and banking regulations.
• Ensure you and your delegates comply with the bank’s policies, procedures, laws, and regulations.
• Stay up to date on relevant laws and regulations.
• Maintain customer confidence and protect the bank’s operations by identifying and protecting confidential information.

SUPERVISORY RESPONSIBILITIES

Supervises employees in at least one unit of the branch’s Deposit Section. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws, including interviewing and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems, and making recommendations regarding hiring and terminating employees.

EDUCATION and/or

EXPERIENCE:

Minimum:
Bachelor's degree in business, accounting, or finance and two years of bank operations/deposit experience; or four years of related bank operations/deposit experience; or equivalent combination of education/training and experience. Six months in a lead or supervisory capacity. Strong customer service experience.

Preferred: Sales experience.

OTHER

SKILLS and ABILITIES:

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