Chief Operations Officer

Responsibilities

Job Summary:

The Chief Operating Officer (COO) is responsible for the efficient and effective management of hospital operations, ensuring regulatory compliance and high-quality patient care. This role provides recommendations and guidance to management to support administrative and facility decisions, sets objectives, develops plans, staffs, and directs activities of assigned departments or areas of responsibility. The COO delivers professional-level planning, reporting, analysis, and consultation to advance organizational goals and objectives, ensuring consistency in treatment and policy application.

The COO oversees the functioning of assigned departments—which may include support services and/or clinical services—while monitoring and maintaining departmental budgets. This leader promotes Quality, Integrity, Safety, Service Excellence, Teamwork, Accountability, and Continuous Improvement across all departments and fosters a fair, open, and collaborative environment for all team members.

• Collaborate with the CEO to set and drive organization's vision, operations strategy, and staffing levels.
• Direct, coordinate, and oversee the day-to-day operations of the hospital.
• Oversee department leaders, providing guidance, coaching, and performance management.
• Translate strategy into actionable steps for growth, implementing organization-wide goal setting, performance management, and annual operations planning.
• Oversee company operations and employee productivity, building a highly inclusive culture that ensures team members thrive and organizational goals are met.
• Analyze internal operations, identify areas for improvement, facilitate teams to completion of work plans.

• Ensure hospital operations are proactively compliant with state and federal regulations and laws, including Joint Commission and CMS standards.
• Maintain a safe, therapeutic environment of care for patients, staff, and visitors.

• Drive initiatives to improve patient satisfaction, referral source engagement, and community confidence.
• Monitor and enhance performance metrics such as NPS, Google ratings, and clinical outcomes.
• Promote Clinical Quality, Integrity, Safety, Service Excellence, Teamwork, Accountability, and Continuous Improvement throughout all departments.

• Collaborate with CFO to manage budgets, control costs, optimize resource allocation, and determine project spend prioritization.
• Oversee FTE management and workforce planning to support operational stability and efficiency.
• Manage capital requests and expenses aggressively to achieve growth and profitability targets.

• Implement business strategies and plans that align with short- and long-term objectives developed in tandem with the CEO.
• Partner with the CEO and leadership team to develop and execute strategic plans for service expansion, including SUD and outpatient programs.
• Oversee operations and partner with the CEO in business development to ensure investment capital is budgeted for near-term growth targets.
• Identify opportunities for operational improvement and implement best practices to support long-term success.

• Ensure adherence to risk management protocols and emergency preparedness plans.
• Promote a culture of safety and continuous improvement across all departments.

• Monitor performance using tracking tools, take corrective measures when necessary, and prepare detailed updates and forecasts.
• Provide professional-level planning, reporting, analysis, and consultation to support organizational goals.

• Build and maintain trusting relationships with key customers, clients, partners, and stakeholders.
• Create and maintain a fair, open environment for all team members.

• Perform other related duties as assigned.

EDUCATION/

EXPERIENCE:

Master's degree in business administration or health-related field, and 8 years of experience in health care leadership.

KNOWLEDGE/SKILLS/ABILITIES:

• Ability to perform assignments with…