NMS Camps - Operations Manager Apprentice

Overview

Join to apply for the NMS Camps - Operations Manager Apprentice role at NANA
. The NMS Shareholder Apprentice Program is designed to provide motivated Shareholder candidates the unique opportunity to receive on-the-job training within the Anchorage-based camp services division for a period of 24 months, and upon successful completion of the program will be prepared to step into regular full-time employment as a fully qualified operations manager.

• Contract Management:
  Under the supervision of the Vice President, the Apprentice will be knowledgeable of the terms and conditions, deliverables, and services of the managed contracts; understand the scope of work for delivery and manage accordingly; develop standard operating procedures for contracts under their management; perform client reporting as outlined in the contract; cultivate positive relationships with contract representatives; effectively manage client expectations, conducting annual expectation & quarterly KPI meetings.
• People Management
• Training:
  Plan, schedule and conduct specific training as needed or directed; review training reports and ensure proper documentation practices are followed at assigned contracts; perform all necessary recordkeeping in the LMS to keep training records accurate and up to date; maintain a minimum of 95% compliance across managed units, communicating with site leadership and direct reports on training status; ensure direct reports understand the work procedures and other standard operating procedures for their sites.
• Hiring:
  Work closely with the recruiting team, reviewing job descriptions, screening and interviewing candidates and making final hiring decisions, using the HR iCIMS dashboard; complete HR hiring manager survey; communicate closely with selected candidates to facilitate a smooth onboarding process, including LMS access, first day expectations, issuing uniform and other equipment as necessary; ensure new hires are given an orientation and site-specific EAP training;
  
  ensure new hires receive and complete the 90-day survey and distribute recognition stickers for the milestone.
• Performance Management:
  Clearly communicate all performance expectations and evaluative/measurements of success to the employees; coach underperforming employees using corrective actions to identify the source of underperformance and create a plan to equip them for success; engage in NMS  progressive disciplinary process as needed for previously coached and consistently underperforming employees, or as warranted by violations of company policy; conduct annual reviews of performance, giving constructive feedback to the employee;
  
  conduct annual compensation reviews, as outlined in the contract; facilitate career development conversations, identifying high potential employees.
• Staffing:
  Ensure managed contracts have adequate staffing levels and shift coverage, creating staffing schedules and communicating assignments as needed; manage payroll functions for managed units, reviewing and approving time cards and leave requests accurately and timely.
• Work Environment:
  Ensure work environment adheres to all safety standards; report all safety incidents through the SMS in a timely and thorough manner; cultivate a positive work environment through consistent application of NMS  core values; foster an open environment, soliciting employee feedback.
• Financial Management:
  Asset Management - manage fleet vehicles at assigned contracts, ensure accurate and timely recording keeping in the SMS; follow company procedure in procuring or disposing of company vehicles; ensure proper maintenance and recordkeeping for all assigned vehicles;
  Budget Management - participate in the forecasting and building of the annual budgets for managed contracts; manage scope creep by ensuring we are billing for all delivered/contracted services and not delivering any out of scope work without a change order to the contract; ensure all financial reporting is completed and reports are reviewed and appropriate action taken (DSO, Billing, Payroll);
  
  participate in period reviews;
  Bid/Proposal Support - provide narrative support as needed for rebid or bid for managed or future contracts; build out staffing levels and wage rate requirements for proposals and bids; participate in bid/proposal review as required; carefully review draft contracts to ensure all deliverables/services are identified.

• Minimum Requirements:
  
  Must be a shareholder of NANA Regional Corporation, Inc.;
  High school diploma or GED equivalent; A valid Driver s License and an acceptable driving record for the past three (3) years to be eligible under NMS  vehicle insurance policy;
  Must pass all pre-employment contract requirements which may include but are not limited to: criminal background check, drug test, physical and fit for duty assessment;
  Computer skills and proficiency with Microsoft Office Suite preferred;
  Three (3) years experience as in a supervisory position.
• Skills &…