Tier 2 Technical Support Specialist

About the Role

We're looking for a Tier 2 End User & Systems Support Technician to support an Anchorage‑based organization with advanced troubleshooting, escalations, and hands‑on technical administration. This role supports end users, workstations, business applications, and core infrastructure components. You’ll handle escalated issues from Tier 1, perform in‑depth root‑cause analysis, and work directly with system administrators, network teams, and vendors to drive resolution.

This will be a Monday‑Friday 8 – 5 position on‑site in Anchorage, AK.

• Serve as the primary escalation point for complex workstation, software, and account issues.
• Troubleshoot Windows operating systems, user profiles, permissions, GPO behavior, and application failures.
• Support and troubleshoot issues within Active Directory, Exchange, and Windows Server environments.
• Perform advanced diagnostics using remote tools, logs, and system utilities.
• Resolve network‑related issues involving routers, firewalls, VPN, and connectivity.
• Manage incident queues, document steps clearly, and ensure timely resolution.
• Deploy OS/system updates, patches, and application upgrades.
• Assist with server‑side tasks: event log analysis, service monitoring, patching, and system maintenance.
• Collaborate with vendors and internal teams to resolve escalated hardware/software issues.
• Provide guidance and technical coaching to Tier 1 staff.
• Identify recurring issues and contribute to process improvements and knowledge articles.

• Associate degree or equivalent experience.
• 2+ years of enterprise technical support experience.
• Solid background supporting Microsoft environments in a Tier 2 capacity.

• Strong proficiency with Microsoft Windows OS and Microsoft 365.
• Experience with Windows Server 2008/2012, Active Directory, Exchange.
• Ability to troubleshoot group policies, permissions, DNS, DHCP, and common server roles.
• Working knowledge of networking (firewalls, routers, switches, VPN, LAN/WAN).
• Experience deploying patches, updates, and endpoint configuration changes.

• Excellent communication and customer service.
• Strong analytical and problem‑solving capabilities.
• Ability to prioritize and manage multiple escalations.
• Comfortable owning issues through full resolution.

This is a Contract position based out of Anchorage, AK. The pay range for this position is $25.00 – $32.00 /hr.

Benefits may include (subject to eligibility and employment length):

• Medical, dental & vision.
• Critical illness, accident, and hospital.
• 401(k) retirement plan – pre‑tax and Roth post‑tax contributions available.
• Life insurance (voluntary life & AD&D for employee and dependents).
• Short and long‑term disability.
• Health spending account (HSA).
• Transportation benefits.
• Employee assistance program.
• Time off/leave (PTO, vacation or sick leave).

Workplace type: fully on‑site in Anchorage, AK. Final date to receive applications:
Feb 26, 2026.

We’re partners in transformation, helping clients activate ideas and solutions to take advantage of a new world of opportunity. As a team of 80,000 strong, we work with over 6,000 clients—including 80% of the Fortune 500—across North America, Europe and Asia. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.

If you’d like to explore this opportunity in Anchorage, I’d be happy to share more.