IT Support Generalist

About Bering Straits Native Corporation

Bering Straits Native Corporation (BSNC) was formed as a result of the Alaska Native Claims Settlement Act (ANCSA) in 1972. BSNC became the regional Alaska Native Corporation (ANC) for the Bering Strait region, which encompasses the majority of the Seward Peninsula and the coastal lands of eastern Norton Sound. This is one of the most culturally diverse regions in the state.

Three distinct Native languages are spoken:
St. Lawrence Island Yupik, Central Yup’ik, and Inupiaq.

The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned. To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.

Applicants will be notified via email or phone within ten business days regarding application status.

• Provide Help Desk support and resolve problems to the end user’s satisfaction.
• Monitor and respond quickly and effectively to requests received through the IT Help Desk.
• Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.
• Modify configurations, utilities, software default settings, etc. for the local workstation.
• Utilize and maintain the Help Desk tracking software.
• Document internal procedures.
• Assist with onboarding of new users.
• Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment.
• Install, test, and configure new workstations, peripheral equipment, and software.
• Maintain inventory of all equipment, software, and software licenses.
• Report issues to the Service Desk for escalation.
• Manage PC setup and deployment for new employees using standard hardware, images, and software.
• Assign users and computers to proper groups in Active Directory.
• Perform timely workstation hardware and software upgrades as needed.

• Education Requirements:
  
  High School Diploma of GED equivalent
• Level of Experience Requirements: 0-1 years IT experience

• Demonstrable knowledge of basic applications and problem-solving skills.
• Experience with ticketing systems (preferred).
• Personal Credibility and Professional Integrity.
• Positive attitude, towards people and problem.
• Ability to self-start, work independently and achieve high standards to meet multiple deadlines.
• Proficient communicator, including writing, speaking, editing, proofreading and computer skills.
• Above-par working capacity, to work in small and large projects with great attention to detail.
• Work effectively with staff in a team-oriented environment with a positive, can-do attitude.
• Adept in developing and maintaining strong relationships with management, staff, vendors, and clients.
• Exhibit a high degree of professionalism, balanced business judgment, tact, and diplomacy.
• Excellent problem-solving skills, in both mundane and highly sensitive, albeit complex situations.
• Prepare, read, comprehend, and analyze a variety of complex forms, reports, spreadsheets, maps, plans, records, documentation, and correspondence in all languages required by the job.
• Speak to individuals or groups of people with poise, voice control, confidence, and professional integrity.
• Respond adequately to inquiries or complaints.
• Write using standard convention in all languages required by the job.
• Apply principles of logical or scientific thinking to define problems, collect data, establish facts, and draw valid conclusions.
• Apply common sense understanding to carry out instructions furnished in written, oral or diagrammatic form.
• Communicate effectively and efficiently in all languages required by the job using whatever communication device or…