Associate Linux Support Engineer

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Canonical is a leading provider of open‑source software and operating systems. Our platform, Ubuntu, is used worldwide in public cloud, data science, AI, engineering and IoT. With a founder‑led, profitable, growing company, we recruit globally for remote roles.

This position is an opportunity for a hands‑on engineer eager to learn, passionate about Linux and open‑source technologies. You will support customers across cloud, desktop and IoT, triage complex issues, and deliver an expert level of support while owning your cases end‑to‑end. The role is fully remote, with a regular weekend working rotation.

• Work from home to provide technical support for employees via telephone, email and web.
• Act as an internal customer advocate, keeping stakeholders updated in a timely manner.
• Ensure each support case is handled according to our SLA with the highest customer satisfaction.
• Contribute new knowledge‑base articles, maintain existing ones, and draft technical notices for internal and external communication.
• Prioritise work to focus on the most important and urgent tasks first.
• Keep learning as products and services evolve.
• Understand the Ubuntu development process to set accurate customer expectations.
• Maintain regular communication and information exchange with the team, locally and remotely.
• Identify and suggest opportunities to improve service quality.
• Participate in a regular weekend working rotation.

• Exceptional academic track record from high school and university.
• Undergraduate degree in a technical subject or a compelling narrative about an alternative path (preferred majors: Computer Science, MIS, Electrical Engineering, etc.).
• Confidence to respectfully speak up, exchange feedback, and share ideas.
• Track record of exceeding expectations to achieve outstanding results.
• Experience with Linux troubleshooting (collecting logs, stack traces, fine‑tuning configuration).
• Knowledge or basic hands‑on experience with at least two of:
  • Linux server administration
  • Programming fundamentals (bash, Perl, Ruby, JavaScript, C/C++, Go)
  • Networking (bonding, firewalling, bridging, switching, NFS tuning, MTU issues, etc.)
  • Virtualisation/cloud concepts (provisioning, monitoring, orchestration, etc.)
• Ability to learn quickly, thrive on change, and handle customer‑facing pressure.
• Strong written and verbal English communication skills.
• Respectful of diversity, effective in a multi‑cultural, multinational environment.
• Result‑oriented with a personal drive to meet commitments.
• Ability to travel internationally twice a year for company events up to two weeks long.

• Experience supporting virtualised environments (KVM, Virtual Box, VMware).
• Experience with other open‑source desktop technologies.
• Active contribution to open‑source projects, forums, or code.

• Distributed work environment with twice‑yearly in‑person team sprints.
• Personal learning and development budget of USD 2,000 per year.
• Annual compensation review.
• Recognition rewards.
• Annual holiday leave.
• Maternity and paternity leave.
• Employee Assistance Programme.
• Opportunity to travel to new locations to meet colleagues.
• Priority Pass and travel upgrades for long‑haul company events.

Canonical is a pioneering tech firm leading the global shift to open source, publishing Ubuntu—the platform for AI, IoT and cloud. We recruit worldwide and set very high standards for performance and excellence.

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives and background creates a better work environment and better products. Whatever your identity, we will give your application fair consideration.

We require and will perform a background check for this role.