Room Attendant

Overview

Are you the one we are looking for? We want someone who embodies Hilton Values!

• H - Hospitality.
• I - Integrity.
• L - Leadership.
• T - Teamwork.
• O - Ownership.
• N - Now.

• Supervise, schedule, and train housekeeping staff emphasizing guest relations skills.
• Establish and ensure compliance with Standard Operating Procedures, and departmental policies and liaison with other managers as appropriate.
• Respond to guest requests, inquiries, and complaints with accurate information and with a positive attitude to ensure guest satisfaction.
• Supervise the appropriate selection of rooms, based on guest needs, and instructions as per the Director of Housekeeping.
• Maintain Housekeeping supplies.
• Conduct property inspections at the start of each shift, beginning with the main lobby, guest corridors and elevator landings, and public space.
• Provide constant and consistent communications with other Housekeeping staff and other departments as needed.
• Ability to work well under pressure patiently and tactfully and diplomacy to effectively resolve guest complaints.
• Answer/dispatch calls as received within the Housekeeping office.
• Delegate requests, either from guests or other employees.
• Contact other departments directly for urgent repairs.
• Prepare all daily work assignment sheets for room attendants.
• Coordinate and monitor Room Attendants, Public areas and Inspectors.
• Update Inspectors' and Room Attendants assignment sheets.
• May require assistance with assigning and distributing uniforms to employees.
• Perform daily key and cell phone control and inventory of all keys and cell phones assigned to the Housekeeping department upon arrival and departure of shifts.
• Assist in another area of the department as needed.
• Other duties as assigned.

• 401(k).
• Dental Insurance.
• Employee discount.
• Flexible schedule.
• Flexible spending account.
• Health insurance.
• Life insurance
• Paid time off.
• Vision insurance.

• 8-hour shift.
• Day shift.
• Holidays.
• Monday to Friday.
• Night shift.
• Weekend availability.

• Anchorage, AK 99503:
  Reliably commute or plan to relocate before starting work (Required).

• Cleaning: 1 year (Preferred).