Banquet Server - Anchorage Convention Centers

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POSITION:
Banquet Server

DEPARTMENT:
Food & Beverage

REPORTS TO:

Food & Beverage Manager and/or Banquet Captain

FLSA STATUS:
Part-time hourly, Non-Exempt

LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions - from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

THE ROLE

This is a hands-on position, providing the highest degree of professional catering service to guests with the goal of achieving customer satisfaction and retention.

Essential Duties and Responsibilities

• Reports for work in proper uniform according to the scheduled time.
• Follows instructions for each event as given by the Food & Beverage Manager and/or Banquet Captain.
• Assists with collecting all banquet equipment to include flatware, china, glassware, and serving pieces needed for each event.
• Assists with preparing garnishes, beverages, condiments, and breads.
• Assists with cleaning and filling salt and pepper containers, sugar dishes, creamers, etc.
• Assists with preparation and set-up of event room when necessary.
• Prepares tables with place settings as instructed by the Food & Beverage Manager and/or Banquet Captain.
• Attends pre-function meeting for briefing of event details.
• Provides friendly and courteous customer service at all times.
• Remains at assigned station and perform duties as assigned according to each event.
• Reports any customer concerns and/or complaints to Banquet Captain.
• Breaks down tables and banquet equipment after each event.
• Cleans and returns serving pieces to proper storage area.
• Adheres to strict grooming standards and policies of company.
• Follows service standards, procedures and guidelines.
• Performs other duties as assigned and deemed necessary.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Minimum of six (6) months' work experience in service-oriented environment
• Ability to communicate effectively both orally and in writing
• Knowledge of local, state, and federal Health Department standards
• Knowledge of rules and regulations regarding alcohol service
• Must have an outgoing, positive attitude in dealing with patrons & employees

Skills and Abilities

• Knowledge of catering services and terminology
• Strong guest service skills
• Ability to get along well with others
• Ability to receive and carry out instructions in a timely manner

COMPENSATION

Competitive Union Wage

WORKING CONDITIONS

Location:

On Site at the Anchorage Convention Centers

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to work a flexible schedule, including weekends and holidays.
• Work hours may range from very early morning to late night.
• Work is primarily indoors. Some outdoor work may be required.
• Work will be performed in many different areas of the Anchorage Convention Centers, as well as off-premises, including the Alaska Railroad.
• Work will involve a considerable amount of walking, lifting, and other high-exertion activities.
• Must be able to frequently lift at least 30 lbs. and can carry a service oval tray with up to (8) eight loaded entrée plates/covers throughout the course of an entire event.
• Must be able to work in a crowded, high-activity, high-demand environment.
• Flexibility is required, as to the ability to meet all requests upon demand.
• Duties require the use of considerable initiative, creativity, judgment, problem-solving, and working under minimal direction.
• Requires working under deadlines or pressure, dealing with difficult people or situations…