Advanced Medical Support Assistant

Overview

The Alaska VA Healthcare System is looking to fill Advanced Medical Support Assistant positions in Anchorage, AK. Positions are available in Primary Care - Specialty Clinics and the Community Care Department (subject to change depending on needs of the facility). The list generated from this announcement can be used for up to 90 days to fill additional vacancies.

• Total Rewards of Allied Health Professional Advanced Medical Support Assistants provide administrative support to our clinical colleagues in the care of our Nation's Veterans.
• Our mission is to provide efficient and effective healthcare services by promoting and enabling the delivery of timely, accurate, accessible health care.
• AMSAs are essential to the success of this mission and may be assigned to any department/service line of the medical center that have a need.
• Duties will include but are not limited to: determining health care eligibility for Veteran patients.
• Administrative processing of Veteran patients in enrollment, benefits, and registration.
• Counseling Veteran patients regarding entitlement enrollment for health care benefits and other special programs.
• Obtaining essential information and documentation from Veteran patients for enrollment activities.
• Performing scheduling functions for Veteran patients including appointments, cancellations, and re-scheduling.
• Facilitating communication between Veterans and other facility consult departments.
• Support of inpatient units and wards with administrative duties during day, evening, night, and weekend shifts.
• Processing and record keeping of inpatient medical records.
• Manual and electronic data entry.
• Collation of statistical information.
• Entry of physician orders and consult requests.
• Prepares Veteran patient statistics.
• Providing reception to incoming and outgoing customers and communication.
• Utilizes Microsoft Office software to compile data and formulate reports.
  
  Work Schedule:
  
  Typical tour of duty is Monday-Friday 8am-4:30pm. Available tours will be discussed during the interview process.

• To qualify for this position, applicants must meet all requirements by the closing date of this announcement.
• Basic Requirements:
  United States Citizenship. Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• English Language Proficiency.
• Specialized
  
  Experience:
  
  one year of specialized experience (equivalent to the GS-5 grade level) in an advanced or complex clinical setting utilizing numerous advanced patient care systems; scheduling appointments across multiple clinics and coordination of services among a diverse team of medical providers and clinics to include outside agencies; advanced knowledge of medical terminology; advanced knowledge of the technical health care processes; policy and procedures as it relates to coordination of care.
• Candidates must demonstrate KSAs:
  1) Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g., medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
• 2) Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
• 3) Ability to communicate tactfully and effectively—electronically, by phone, in person, and in writing—with internal and external customers, including preparing reports and presenting data to various organizational levels, and resolving patient concerns.
• 4) Advanced knowledge of the technical health care process (including scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
• 5) Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow and patient support care administrative functions (e.g., appointment cycles, outside patient…