Front Desk Receptionist

Job Title

Receptionist

Front Office

Front Office Lead(s), Practice Administrator, & Managing Physician & CEO

Responsible for professional customer service through face-to-face and telephone interactions.

• One year experience in a position with high public contact
• Experience in a medical office is preferred
• Knowledge of medical terminology is preferred
• Ability to efficiently use Microsoft Windows programs
• Ability to use a fax machine, copy machine
• Ability to be congenial, calm and effective under pressure
• Ability to deal effectively with angry and upset patients
• Ability to deal effectively with and resolve conflict situations
• Ability to communicate and interact diplomatically and politely with patients, the public and co-workers
• Ability to use the English language both orally and in writing
• Ability to read and follow written instructions

• Greet patients and visitors
• Perform opening and closing duties daily
• Monitor public activity in patient waiting area and elevator lobby
• Maintain public area in a neat and orderly manner
• Assure that reading materials and refreshments are available to the public
• Answer phones and in-person inquiries, direct inquiries to appropriate area or person
• Distribute telephone inquiries generated to the appropriate department or person
• Receive and route faxed, couriered, and other incoming documents in an accurate and timely manner
• Receive and route messages in an accurate and timely manner
• Prepare incoming faxes to be delivered
• Maintain numeric filing system for patient’s medical charts, including preparing, filing, pulling, copying, routing, and locating missing charts
• Receive and process daily request for release of medical records in accordance with legal requirements concerning release of medical information
• Prepare charts for next day appointments
• Answer phone referral inquiries
• Schedule new patient appointments
• Direct referrals/records to appropriate physicians/staff members
• Schedule and reschedule appointments
• Verify appointments and procedures
• Schedule tests as ordered by physician
• Operate multi-line switchboard and direct telephone inquiries
• Receive and process telephone requests
• Take detailed messages for medical staff and physicians as appropriate
• Establish patient financial responsibility
• Collect and verify payer information and input information into computer system
• Collect payment for visits
• Enter correct patient information into the electronic medical record system
• Accurately scan/import required paperwork into the electronic medical record system
• Open and resend returned mail
• Document returned mail in electronic medical records system
• Maintain patient confidentiality in all matters at all times
• Attend department and staff meetings; contribute suggestions/recommendations
• Participate in OSHA Health and Safety Program. Failure to comply with requirements of OSHA Safety Program would be addressed as any disciplinary action problem as discussed in the Employee Handbook
• All other duties as assigned.

• Count and verify money in cash drawer
• Print physician schedules
• Prepare “On-Call” schedule
• Verify that all charts needed for appointments are available
• Pick up physician mail from Alaska Regional Hospital
• Count and balance the day’s financial activity
• Prepare for daily deposit
• Log all incoming new patient referrals
• Run reports for physicians regarding new patient referrals
• Purge inactive charts yearly for storage
• Supply department and request supplies as needed
• Maintain display board in lobby
• Cross train in other departments
• Maintain a clean and organized work space
• Maintain a neat and professional appearance as specified in the dress code policy

High school graduate and / or GED required.

Preferred 1 year customer service and / or medical office receptionist experience.

Work is performed in a medical office environment that is well lighted and well ventilated. Work may be stressful at times due to a busy office and the responsibilities of the position. This position involves continual interaction with IMA personnel, patients, and other servicers within the Anchorage, AK community both face-to-face,…