Patient Access Manager

# Patient Access Manager Anchorage - ANCHORAGE, AK 99508

Education Level4 Year Degree## Description

JOB TITLE:

Patient Access Manager
** DEPARTMENT:
** Patient Access / Operations
*
* GENERAL SUMMARY OF DUTIES:

** The Patient Access Manager provides leadership and oversight of patient access operations at Alaska Heart & Vascular Institute, including call center, appointment scheduling, and insurance pre-authorization functions. This role focuses on improving patient access, operational efficiency, and patient experience through data-driven decision making and process improvement.###
*
* ESSENTIAL FUNCTIONS:

**### Specific duties include, but are not limited to:
* Lead and manage patient access staff, including scheduling, call center, and pre-authorization teams
* Oversee call center performance and improve metrics such as speed of answer and call abandonment
* Ensure accurate and timely scheduling across providers and service lines
* Oversee pre-authorization processes and reduce preventable denials
* Monitor KPIs related to patient access and report trends to leadership
* Identify workflow gaps and lead process improvement initiatives
* Collaborate with clinical, revenue cycle, IT, and administrative teams
* Ensure compliance with HIPAA, payer requirements, and organizational policies
* Support a positive patient experience from first contact through appointment completion
** PAY RANGE**: $80K - $105K to start (dependent upon experience)
*
* EMPLOYEE BENEFITS:

*** Medical, Dental, & Vision
* Colonial Life Elective Benefits & Life Insurance
* Profit Sharing 401K
* HSA / FSA
* Employee Assistance Program
* Wellness Program
* 8 paid holidays per year
* Maternity/Paternity Leave
* FMLAThis job description is intended to provide basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.## Qualifications
*
* Education:

** Minimum:
Bachelor’s degree in healthcare administration, Business Administration, a related field, or equivalent healthcare management experience. Preferred:
Master’s degree in healthcare administration, Business Administration, or related field.
*
* Experience:

** Minimum: 3–5 years of experience in healthcare patient access, scheduling, call center operations, or revenue cycle functions. At least 2 years of supervisory or management experience.

Preferred: FIVE years of professional work in software development, computer programming, data architecture, or related area.
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