Customer Service - Qualifications; DME

Join to apply for the Customer Service - Qualifications (DME) role at Procare Home Medical

Join a team that's making a difference every day! Pro Care Home Medical is looking for motivated, customer‑focused team players to join our exceptional Anchorage office. If you take pride in helping others, enjoy working in a fast‑paced environment, and thrive on delivering outstanding service, this could be the perfect opportunity for you.

As a Customer Service Representative, you'll be the friendly voice and reliable connection for patients, physicians, and insurance providers—helping ensure community members receive the home medical equipment and supplies they need. Your work will make a real impact on people’s health and comfort every single day.

• Receive and process home medical equipment and supply orders.
• Coordinate with physicians, insurance payers, and internal departments.
• Verify insurance coverage and obtain prior authorizations.
• Accurately enter data and maintain patient records.
• Provide exceptional service both in person and over the phone.
• Represent Pro Care with professionalism, compassion, and a sense of urgency.

• Excellent customer service and communication skills.
• Organized, detail‑oriented, and dependable.
• Thrives under pressure with a sense of urgency and purpose.
• Enjoys being part of a collaborative, mission‑driven team.

• Insurance verification and prior authorizations.
• Medical billing (Medicare, Medicaid, Managed Care).
• Experience in a healthcare or medical office environment.
• Familiarity with medical terminology.

• High school diploma or equivalent (required).
• Excellent phone and interpersonal skills (required).
• Type at least 45 wpm; 10‑key by touch preferred.
• Two years of DME/HME or healthcare experience preferred.
• Strong computer and data entry skills.

• Medical, dental, and vision insurance.
• Life insurance.
• Paid holidays and generous PTO.
• Supportive, team‑based environment.
• Opportunities for professional growth.

Come join Pro Care Home Medical at an exciting time of growth and help us continue providing the exceptional care and service our community deserves.

Apply today -- and be part of a company where compassion, teamwork, and excellence come together.

Entry level

Other

Other

Hospitals and Health Care