Reception Specialist

Reception Specialist, OPA University Lake - Anchorage, Full-time

Schedule:

Monday - Friday, 9:00 am - 5:30 pm

Salary Range: $17.50-$27.00 hourly

• Complimentary orthopedic and primary care at OPA and PCA
• Medical and dental insurance coverage beginning within 30 days
• Life insurance
• Disability insurance
• 401K
• Profit sharing
• Employee Assistance Program Paid time off starting at three weeks per year
• 7 paid holidays per year
• Competitive pay and annual compensation reviews.

Learn more about Orthopedic Physicians Alaska at

As a Reception Specialist at OPA you will greatly contribute to the team by ensuring patient needs are being met by providing outstanding customer service. As part of this role you will answer patient calls, schedule patient appointments, and complete some precertification and verification tasks.

• Provide outstanding customer service to all patients
• Perform insurance verification and prior authorizations
• Educate patients on insurance coverage limits and options
• Work closely with the billing and other departments providing services
• Schedule appointments, answer phones, data entry
• Collect deposits and co-pays
• Other duties as assigned by supervisor

• You have knowledge of primary and secondary coordination of benefits
• You are familiar with CPT and ICD-10
• You have the ability to work in a fast‑paced environment
• You have keen organization skills
• You consider compassionate, skillful, patient care a top priority
• You have strong communication and interpersonal skills and an investigative nature
• You are a reliable self‑starter who embraces professionalism and learning
• You are efficient, accurate and detail oriented

• High School diploma or equivalent
• Six months of customer service experience

• Associate’s degree
• One year of customer service experience in a medical setting
• Exposure to medical billing and/or pre‑certification tasks

Candidates meeting the above skills and qualifications and desiring to be part of a patient‑centered, professional environment are invited to apply.

FLSA status:
Non‑exempt

• Synergy:
  Through collaboration & continuation improvement
• Empathy:
  Through compassion & patient‑centered care
• Integrity:
  Through trust & ethical accountability
• Optimization:
  Through operational efficiency

The mission of Ortho Alaska, Orthopedic Physicians Alaska division is to provide the finest orthopedic surgery and musculoskeletal care in North America through quality, patient‑centered care. Each of our physicians and surgeons works in concert with a certified orthopedic surgical physician assistant and other staff to provide patients an individualized care‑team experience. Currently, we have offices in Anchorage, Wasilla, and Eagle River.

Employees enjoy opportunities for professional growth in a collaborative environment and exposure to a full range of orthopedic care with orthopedic, injury walk‑in, and rheumatology clinics, an imaging center, athletic training and physical, occupational and massage therapy.

OPA values quality, patient‑centered care, personal fulfillment through continuous improvement, team development, and community service. We welcome applicants who embrace our same core values and possess a daily renewed attitude of excellence.

OPA benefits include health and dental insurance, life and disability insurance, 401(k) and profit sharing, as well as paid time off.

Ortho Alaska is proud to provide equal employment opportunities to all applicants and employees without regard to race, color, ancestry, national origin, sex, sexual orientation, gender identity, marital status, religion, age, pregnancy, protected veteran status, disability, or other protected categories.