Regional Teller

• Pay or shift range: $22.01 USD to $30.97 USD
• At Credit Union 1, we are committed to fostering an inclusive, equitable, and transparent workplace. The salary range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons. In line with our salary administration policy, starting base salaries for new hires typically fall in-between the minimum and midpoint of the designated pay range.
• Member Service
• Full-Time
• Requisition #: REGIO
  001968
• Match Score :

The Regional Teller will travel between different branches within CU1's network and is experienced and proficient in the day-to-day responsibilities of a Teller. They demonstrate strong leadership skills and lead by example in the areas of member service, risk management, and the overall employee experience. Regional Tellers work with members on complex transactions and provide member service in an expedient, accurate and courteous manner.

They evaluate members’ financial needs and recommend appropriate products and services. Responsible for meeting goals/objectives and may be responsible for assisting the Manager with daily operational tasks including, conducting buy/sells, replenishing the ATMs/ITM/Cash Recyclers, balancing cash supplies, conducting reviews, operational audits, etc.

This position is based in Anchorage and does require frequent travel throughout Alaska.

Pay Range: $22.01/hr.

- $30.97/hr this position is also eligible for premium pay when traveling to eligible remote CU1 branches.

In addition to the foundational behaviors of the teller role, including excellent member service, processing day to day transactions, and maintaining appropriate controls, the Regional Teller:

• Demonstrates ownership of complex transactions.
• Provides support in the research and resolution of member issues.
• Identifies members’ financial needs and recommends appropriate products and services.
• Provides support and expertise on the teller line by reviewing complex transactions and providing applicable approvals.
• Reviews suspicious or unusual transactions and items, and approves transactions within defined transaction limits.
• Uses sound judgment, along with defined policies and procedures, to determine if the transaction or item is valid.
• Issues transaction overrides and removes flags appropriately.
• Updates and maintains all member documentation according to procedure.
• Supports in the opening and closing of the branch.
• Assists with all cash management and balancing transactions as necessary.
• Models excellent member service behaviors and supports Service Manager in the implementation of the branch member experience strategy.
• Ensures checks are scanned and end of day procedures are completed as assigned.
• Assists with notary administration as needed.
• Supports the member experience by maintaining the branch appearance, including transaction counters, lobby, parking lot and general cleanliness.
• Ensures correct brochures and other marketing material are displayed in a timely manner.
• Assists with the completion of the monthly and quarterly branch checklists.
• Other duties as assigned.

Regional Tellers have the opportunity to participate in cross‑training activities and may be utilized to support the Branch Manager and Member Service Officers with account maintenance transactions.

• Travel between assigned branches to provide coverage and support as needed.
• Remains up to date and educated on products, services, and marketing promotions to best match the members’ needs.
• Effectively demonstrates excellent service in all member interactions.
• Works closely with the Service Manager to develop member service skills focused on excellent service and value.
• Multi‑tasks by working with multiple software programs to accurately complete requests, while simultaneously communicating with members.
• Meets or exceeds individual key performance indicators (KPIs) and contributes to branch or departmental goals and standards.
• Projects a positive and proactive attitude with members and employees consistent with Credit Union 1’s mission and core values to maintain and contribute…