Debt Recovery Account Processor

A company is looking for a Debt Recovery Account Processor to handle inbound calls and assist customers with their inquiries.

Key Responsibilities:

Respond to inbound calls from cardholders and third-party partners, providing accurate information and exceptional service Accurately enter settlement agreements into internal systems and prepare related documentation Monitor and respond to inquiries in a shared email inbox while maintaining professional communication

Qualifications:

Proven experience in a customer service or call center environment High school diploma or equivalent Strong proficiency in Microsoft Office, especially Excel and Word Typically three to five years of clerical and customer service experience Background in financial services or collections is highly desirable