Customer Service Representative - Kotzebue

Customer Service Representative – Kotzebue

Northen Air Cargo (NAC) is a scheduled cargo airline based in Anchorage, Alaska. We operate throughout our network and aim to provide safe, reliable aviation cargo services and a place for employees to build long‑term careers.

• Comprehensive insurance programs including medical, dental, and vision
• Life insurance, short and long‑term disability, and employee assistance program
• Competitive 401(k) match program with zero vesting period
• Annual bonus and salary review programs
• Competitive paid time off, personal days, and federal holidays
• Reimbursement benefits for fitness, transportation, and tuition up to $5,250 annually
• Many employee discounts with major retailers

The Customer Service Representative serves as Northern Air Cargo’s primary customer service leader and local resident point of contact in Kotzebue, Alaska. This part‑time role supports customers, ensures service requirements are met, and represents NAC within the community. It also supports local philanthropic efforts and coordinates responses to community needs aligned with NAC’s values.

• Serve as the primary local customer service contact for Northen Air Cargo customers in Kotzebue.
• Coordinate customer inquiries related to cargo acceptance, tracking, delivery coordination, and issue resolution.
• Build and maintain strong relationships with local shippers, consignees, partners, and community stakeholders.
• Act as a liaison between customers, station operations, and corporate teams to ensure timely and accurate communication.
• Monitor customer feedback and service performance; identify trends and recommend service improvements.
• Support and participate in local philanthropic efforts, community events, and initiatives aligned with Northern Air Cargo’s values.
• Assist in identifying community needs and coordinating NAC participation or support when appropriate.
• Ensure compliance with company policies, safety standards, and applicable regulations and requirements.
• Maintain accurate records, customer communications, and reporting as required.

• Local residency in Kotzebue, Alaska required.
• High school diploma or GED required (additional education in business, aviation, logistics, or a related field preferred).
• Three years of customer service, operations, or community‑facing experience (aviation, cargo, logistics, or transportation preferred).
• Demonstrated ability to coordinate service activities, lead through influence, and resolve customer issues professionally.
• Proficiency with basic computer applications and ability to work a flexible part‑time schedule as operationally required.
• Must maintain a high degree of confidentiality.

• Customer‑focused mindset with strong relationship‑building skills within the Kotzebue community.
• Strong communication, problem‑solving, and conflict‑resolution skills, both written and verbal.
• Ability to work independently, manage priorities, and maintain professionalism in a part‑time role.
• Experience in air cargo, logistics, transportation, or aviation station operations preferred.
• Ability to coordinate across teams to resolve service issues efficiently and accurately.
• Organizational skills with attention to detail in documentation, data entry, and reporting.
• Demonstrated cultural awareness and ability to represent Northern Air Cargo professionally and respectfully.
• Experience supporting or coordinating local community events, volunteering, or philanthropic initiatives preferred.
• Accustomed to using phones, email, text, and customer service or cargo systems; willingness to learn NAC systems and processes.
• Committed to continuous improvement and supporting community needs aligned with Northern Air Cargo’s values.
• Occasionally may require use of personal vehicle during the day for errands, deliveries, or community coordination.
• Verbal communication with external and internal customers required 50‑65% of the time.
• Telephonic communication is conducted approximately 25‑30% of the time.

• The employee is regularly required to sit and sometimes stand.
• Must see (including close vision), speak, and hear.
• Manual dexterity required for input into spreadsheets, composing composition and reports, etc.
• Must occasionally lift and/or move up to 25 pounds.
• Pushing and/or pulling carts that may weigh 10‑15 pounds.

• Mid‑Senior level

• Part‑time

• Other
• Airlines and Aviation (Industries)