Motor Vehicle Customer Service Representative

This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify.

In this fast-paced, hands‑on role, you’ll help keep Alaska’s roads safe by working on driver license actions, like revoking licenses for violations and setting up administrative hearings. You’ll learn to interpret important laws, collaborate with other agencies, and ensure records are accurate and up to date. It’s a great opportunity to build your skills, support your team, and play a key part in keeping our communities safe.

ABILITY:
We improve the lives of Alaskans through accurately and efficiently permitting, licensing, and reinstating drivers, titling assets, and promoting overall safe operation of drivers and vehicles in communities throughout the last frontier.

CUSTOMER FOCUSED:
We navigate the path to “yes” by engaging with an empathetic mindset, adaptive interpersonal skills and a variety of intuitive processes to fully support the needs of our diverse communities.

PASSIONATE PEOPLE:
We have a positive attitude, the ability to learn and grow, are self‑motivated, service oriented, inquisitive, observant, and demonstrate accountability and teamwork.

EXPERTISE:
Subject Matter Expert is Me! We are a solutions‑oriented organization of subject matter experts that provide accurate and efficient service to our communities.

CHAMPIONS OF CHANGE:
We embrace revolutionary innovations to boldly advance DMV solutions into the future.

At the DMV's Anchorage Driver Services (ADS) team, we value dedication, communication and teamwork. We encourage staff growth through various training application opportunities. We offer a steady paycheck, paid holidays, paid vacation days, and a steady work structure as well as health and retirement benefits. The team is a great group of individuals that not only care about our constituents, but about each other too.

We enjoy a busy and dynamic workflow and work collaboratively to ensure our goals and tasks are accomplished in a timely manner.

We are nestled in a quiet area of the DMV headquarters and staff all grouped in small pods for easy communication and effective collaboration. The workday is structured and includes two 15‑minute breaks and a lunch break. It’s a friendly, team‑focused environment where everyone supports each other and works toward shared goals.

We are interested in candidates who possess some or all of the following position specific competencies:

• Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services;
  
  is committed to providing quality products and services.
• Computer
  
  Skills:
  
  Uses computers, software applications, databases, and automated systems to accomplish work.
• Integrity/Honesty: Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others; is trustworthy.

Six months of employment experience that included cash handling and working directly with clients or customers. Examples of qualifying experience include such work as sales cashier, bank teller, food service wait staff or cashier, and so on.

OR

Six months of office clerical employment experience providing information to clients, customers, or the general public on services, procedures, and requirements, which included entering or retrieving data using computer systems.

Substitution:
Postsecondary education from an accredited college may substitute for the required experience. (Three semester hours or four quarter hours equal one month.)

Speci…