Shareholder Relations Coordinator Job Anchorage area,Alaska USA,Administrative/Clerical

Cook Inlet Region, Inc. is seeking a talented Shareholder Relations Coordinator to join our Shareholder Relations team. This position is based in Anchorage, AK.

CIRI's offices are conveniently located in mid-town Anchorage at the Fireweed Business Center, a modern building that represents CIRI’s cultural diversity, respect for the land, and sustainability. The Fireweed Business Center reflects our heritage in the displayed Alaska Native art and interior design.

Cook Inlet Region, Inc., also known as CIRI, is one of 12 land-based Alaska Native regional corporations created pursuant to the Alaska Native Claims Settlement Act (ANCSA). CIRI’s regional boundaries roughly follow the traditional Dena’ina territory of Southcentral Alaska. CIRI was incorporated on June 8, 1972, and is owned today by a diverse group of more than 9,500 Shareholders who live in Alaska and throughout the world.

CIRI offers excellent benefits for eligible employees. Benefits include paid holidays, paid time off, 401K with employer match, dental, vision, health insurance plans through the Federal Employee Health Benefits (FEHB) program, as well as life and disability benefits.

CIRI only accepts applications through our online career page at

General Function

In alignment with CIRI’s mission and values, in conjunction with the Shareholder Specialist position, the Shareholder Relations Coordinator serves as the receptionist for the Shareholder Relations Department. This position
1) coordinates communication among Shareholders and Descendants, the Shareholder Relations Department, and various agencies,
2) provides assistance in person and by phone and
3) processes a high volume of Shareholder information changes in a computerized records database. This position requires the ability to handle confidential information appropriately.

Major Activities (Typical Duties/Responsibilities)

In conjunction with the Shareholder Specialist position, responsible for performing front desk duties including, but not limited to:

Greet visitors, Shareholders, and business associates in a timely, friendly, and professional manner.
Answer the department’s incoming calls.
Monitor department voice mail, emails, faxes, and RSVPs.
Assist Shareholders and Descendants regarding their records and other matters, such as enrollment, CDIBs, department procedures, concerns, non‑profit services, and any other needs.
Sort and process incoming/outgoing departmental mail and distribute as appropriate.
Process returned mail, maintain associated files, and resend as appropriate. Periodically audit returned mail for accuracy in database.
Contact Shareholders and Descendants who have submitted forms that have missing information.

Assist with locating Shareholders with bad addresses and updating contact information. Regularly prepare reports of missing Shareholders for external communication needs.

Assist with Shareholder payment confirmations and Descendant registration.

Update computerized Shareholder records and notify appropriate staff of any changes that affect payments.

Maintain Shareholder Relations reception area, including nonprofit brochures and other literature.

Assist with preparations for CIRI Shareholder‑related events, participating in and representing the department at such events, as appropriate.

Perform other duties as appropriate and as assigned.

Knowledge/Skills/Abilities

Excellent organizational skills: ability to prioritize work and problem solve while exercising good judgment.
Intermediate administrative skills.
Excellent oral and written communication skills, including telephone etiquette, thorough knowledge of proper grammar, advanced vocabulary, spelling, editing, and proofreading skills.
Excellent interpersonal skills: ability to work effectively and cooperatively with all levels of management and staff, including the ability to be empathetic with respect to Shareholders’ needs.
Working knowledge of ANCSA and ANCSA Amendments as it relates to the subject areas typically raised by Shareholders (e.g., original ANCSA enrollment, Descendant enrollment, stock restrictions and protections and exemptions relative to eligibility determinations for federal or federally…


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