Service Advisor​/Warranty Administrator

Position: Service Advisor / Warranty Administrator
Yukon Equipment Inc.

Regular
** Pay Range: $25 - $30 per hour
** As a proud subsidiary of Calista Brice, we're part of a family of 20+ companies tackling tough construction, environmental, and technical challenges. Working at a Calista Brice company means joining a team where cultural values and practical innovation come together to create meaningful impact. You'll experience the stability of a large organization while enjoying the tight-knit community and entrepreneurial spirit of a smaller company, with opportunities to grow your career across our diverse family of businesses.

Calista Brice is owned by Calista Corporation, an Alaska Native Corporation (ANC) established under the Alaska Native Claims Settlement Act of 1971. ANCs were created to support economic development and self-determination for Alaska's Indigenous peoples. Our work directly contributes to advancing the social, cultural, and economic welfare of over 35,000 Alaska Natives in the Calista Region.

Yukon Equipment is Alaska's oldest locally-owned heavy equipment dealer, supporting construction projects with sales, rentals, repairs, and parts for a wide range of machinery. With store locations in Anchorage, Wasilla, and Fairbanks, we sell and repair backhoes, excavators, bulldozers, trailers, forklifts, and everything in between. Our technical experts help Alaska's builders find exactly what they need to get the job done right.

Working alongside our experienced team, you’ll have the chance to develop diverse skills and build your career.

Yukon Equipment is a proud subsidiary of Calista Brice, a group of 20+ companies delivering construction, engineering, and environmental solutions across the United States.

As the Service Advisor / Warranty Administrator, you will work onsite on in Anchorage, AK and will be responsible for ensuring the dealership receives payment for warranty work, by accurately preparing, submitting, and following up on invoicing. Including manufacturer campaigns and Product Improvement Programs. This role may also involve performing clerical and administrative tasks to support overall dealership operations.
* Process all warranty paperwork and electronic claims within manufacturers’ timelines.
* Coordinating with Accounts Receivable regarding work order, once finalized and the customer has been notified (for cash accounts only), the invoice is forwarded to the Accounts Receivable team.
* Prepare internal reports on service performance, work order status, and claim recovery.
* Opens and logs work orders upon shop request.
* Create and manage service work orders, ensuring accuracy in customer and equipment information.
* Verify criteria required for warranty payment by manufacturer.
* Understand key CASE equipment platforms (e.g., backhoes, skid steers, dozers, excavators, tractors) and associated systems.
* Prepare, submit, and track manufacturer warranty claims and campaign (PIP) repairs.
* Maintain an up-to-date understanding of heavy equipment systems, OEM campaigns, and service bulletins.
* Arrange for request parts to be returned to manufacturers.
* Resubmit all rejected claims promptly.
* Assist with reconciling the warranty receivables.
* Track warranty parts by work order, date of replacement, and date to be disposed.
* Maintain warranty and PIP records as required by the warrantor.
* Complete special projects as assigned.
* Prepares customer, internal, and warranty work orders for closing.
* Processes external vendor invoices (shop supplies, sublet repairs) and bill to appropriate work order.
* Promote a clean and organized work environment, supporting shop safety protocols.
* Assist in resolving customer complaints or service issues in a timely and professional manner.
* Work in a constant state of alertness and in a safe manner.
* Perform other duties as assigned.
** Supervisory Functions:
** This position does not have supervisory responsibilities.
** Knowledge, Skills & Abilities:
*** Basic knowledge of warranty reimbursement process, Case New Holland (CNH) and ability to perform related tasks.
* Knowledge of CASE construction equipment, including skid steers, backhoes, dozers, loaders, tractors and Case New Holland (CNH) Web Academy.
* Ability to troubleshoot service issues and coordinate efficient resolutions involving technicians, parts, and warranty departments.
* Works effectively with technicians, parts personnel, warranty admins, and sales staff to ensure smooth service department operations.
* Ability to stay calm and productive under tight deadlines, customer demands, and unexpected service requests and diagnostic procedures.
* Knowledge and ability to stay current with CASE product updates, changes, and evolving service practices.
* Knowledge and understanding in basic accounting practices.
* Knowledge of dealership practices and manufacturer relations.
* Ability to use standard office equipment and perform clerical/administrative tasks.
* Exceptional time management skills.
* Ability to be detail oriented, organized, and proactively…