Customer Service Dispatch

Summary

We are searching for a Customer Service Representative to support Dispatch operations. This position is onsite in Anaheim, CA 92801, is a contract-to-hire position, and pays $20 per hour.

• Supervise the activities of a team of delivery drivers including managing the productivity of each team and managing the team's performance.
• Maintain and supervise a fleet of up to 20 trucks to include collecting and maintaining pre-trip inspection forms, ensuring preventative maintenance is completed on trucks, assisting with breakdowns and coordinating additional short term trucking when necessary.
• Track trucks and monitor progress using tracking tools, logging exceptions, communicating consistently and in a timely manner with drivers, sales team, and customers in regards to daily route. Must be able to route vehicles and assist with routing in V2 with route approval being verified by the fleet supervisor.
• Provide updates and communications using timely 2 way electronic communication, E-mail, V2, Decartes, telephone, and IM.
• Manage and track day to day flow of all trucks and routes to ensure delivery windows are met.
• Ensure safety standards are adhered to.

• 18+ years of age.
• High school diploma or equivalent.
• 1+ years of experience in dispatch, logistics, or a similar role.
• Proficiency in Microsoft Office and Outlook.
• Typing speed of at least 40 words per minute.
• Ability to lift 50+ libs regularly.
• Fluent in English; bilingual experience is a plus.
• Excellent oral communication and teamwork abilities.