Case Manager

• Formulate service plans by assessing households' needs and establishing short-term goals.
• Regularly reassess households' needs and goals to ensure ongoing relevance.
• Cultivate and manage a network of resources in collaboration with other community-based providers.
• Identify and secure appropriate resources for households through research and adherence to best practices.
• Facilitate referrals to relevant resources for households and ensure follow-up for successful linkages.
• Ensure households possess adequate medical insurance and are connected to appropriate healthcare providers.
• Collaborate with Housing Navigator and other departments at Illumination Foundation to support clients in transitioning to permanent housing, including assistance with move-ins.
• Encourage and ensure client participation and engagement in Illumination Foundation activities.
• Provide guidance to parents on parenting, child development, school attendance, and familial concerns, offering resources for children as needed.
• Monitor children for signs of emotional or developmental issues, promptly communicating concerns to the supervisor.
• Monitor and report signs of emotional, physical, and sexual abuse, complying with legal obligations to inform CPS when necessary.
• Advocate for clients during appointments related to housing, health, education, and social and emotional well-being.
• Provide transportation for client appointments when necessary.
• Conduct regular home visits and wellness checks.
• Ensure residency adheres to habitability standards.
• Participate in individual supervision sessions to discuss the program, organization, client progress, and strategies for improvement.
• Actively engage in case conferences and team meetings.
• Maintain accurate and updated case notes, records, and relevant paperwork using KIPU and HMIS.
• Establish and manage confidential case files for participants and prepare required statistical reports for program management and evaluation.
• Demonstrate commitment to Illumination Foundation's mission and core values, fostering respect and harmony among colleagues.
• Motivate staff, acquire new skills/procedures, and promote a positive attitude toward change.
• Handle phone calls and emails professionally and promptly.
• Exercise sound judgment and utilize best practices when working with clients.
• Uphold ethical standards, reflecting integrity, transparency, accountability, respect, and responsibility in all actions on behalf of Illumination Foundation.
• Model openness, honesty, and accountability to colleagues, volunteers, donors, and all others associated with Illumination Foundation.
• Maintain confidentiality of work-related information and materials.
• Accept personal responsibility and accountability for job performance.
• Possess a comprehensive understanding of the needs of the low-income/homeless population.
• Demonstrate passion and commitment to serving those experiencing homelessness.
• Effectively utilize interpersonal and communication skills, including tact and diplomacy.
• Collaborate with a multidisciplinary team, clients, and the general public.
• Work independently, manage time effectively, prioritize tasks, and exercise good judgment with minimal supervision.

Qualifications:

• 2 years of experience and/or Bachelor's degree in Social Services, Healthcare, or a related field.
• Experience in homeless services, case management, mental health, or permanent supportive housing.
• Valid CA driver's license.
• At least 1 year of experience working with at-risk/homeless individuals (preferred).
• Familiarity with VI-SPDAT.

Preferred:

• Bilingual in English and Spanish.
• Experience in non-profit housing and/or housing for people with disabilities and chronic health conditions.
• Proficiency in Google Suite.
• 401(k) with company matching.
• Employee assistance program.
• Flexible spending account.
• Health, dental, life, and vision insurance.