Service & Repair Technician

Position Summary

As a Service and Repair Technician in the fire protection industry, you will be responsible for troubleshooting, servicing, maintaining, testing, and repairing fire alarm systems to ensure reliable operation and code compliance. This role is critical to supporting customers in the field by diagnosing issues, completing repairs efficiently, documenting work accurately, and helping ensure fire alarm systems are restored to proper working order.

Intelligent Fire Systems & Solutions (IFSS) is a fire‑life safety construction and service company founded in 2014 with a clear and unwavering purpose: to protect lives, property, and peace of mind. Built on decades of industry expertise, IFSS delivers fire alarm, very early warning, and life‑safety solutions with precision, care, and an uncompromising commitment to doing the work the right way every time.

At IFSS, life safety is more than a trade; it is a responsibility we take personally. That responsibility shapes how we design, install, inspect, maintain, and service critical systems, and it defines how we show up for our clients and for one another. Our work is grounded in quality craftsmanship, integrity in action, accountability, reliability, and a relentless pursuit of excellence, with safety and trust at the center of every decision.

From initial design through long‑term service and code compliance support, we take a thoughtful, personalized approach because protecting people and assets requires more than technical skill; it requires care, follow‑through, and pride in the outcome.

Our mission is simple and non‑negotiable: to passionately protect lives and assets by delivering exceptional experiences every time. When you join IFSS, you become part of a team that values collaboration, professionalism, and purpose and that takes pride in protecting what matters most.

Fire, Life, & Your Safety. Always.

• Install, configure, and program advanced fire alarm systems, including control panels, detectors, alarms, and notification devices.
• Customize system programming to meet project requirements and support integration with other building systems.

• Perform regular maintenance and testing to ensure optimal performance and reliability.
• Troubleshoot and diagnose issues; report technical problems; execute repairs and replace components as needed.

• Ensure systems comply with federal, state, and local fire safety codes and regulations.
• Maintain accurate records of inspections, tests, repairs, and service activities.
• Complete required documentation for compliance and reporting purposes.

• Collaborate with technicians and service personnel to complete projects and support emergency response situations.
• Participate in training and professional development opportunities.

• Communicate with clients to understand needs and provide technical support and recommendations.
• Conduct client training on system operations and maintenance.

• Travel to project sites as needed.
• Perform other duties as assigned.

• Fire alarm system installation, configuration, and programming (panels, detectors, alarms, notification devices).
• Programming customization to meet project requirements and integrate with building systems.
• Preventative maintenance, testing, troubleshooting, repairs, and component replacement.
• Code compliance awareness (federal/state/local) and thorough service documentation.
• Ability to read and interpret technical manuals, blueprints, and schematics.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and engineering/software applications.

• Strong verbal and written communication skills; ability to explain technical information clearly to clients.
• Customer‑focused approach to understanding needs and providing recommendations and training.
• Problem‑solving and analytical mindset for diagnosing issues and identifying solutions.
• Reliable, adaptable, and able to work independently and as part of a team.

• High school diploma or…