Video Surveillance - Command Center Operator

SUMMARY

This position is responsible for monitoring video-based alarms and responding to events by following strict Standard Operating Procedures (SOPs). This includes voicing down via onsite speakers, notifying designated contacts, and documenting incidents. Success in this role depends on the ability to stay focused during repetitive monitoring tasks and maintain strict adherence to procedures in a high-security, 24/7 monitoring environment.

• Monitor live video alarm events and follow established SOPs precisely
• Use speaker systems to perform real-time voice-downs to deter suspicious activity
• Notify clients, contacts, or emergency responders based on alarm response protocols
• Review recorded video clips to confirm events and initiate appropriate response
• Maintain accurate, time-stamped documentation for all alarm activity
• Identify and elevate unusual or emergency situations per SOP guidelines
• Ensure all alarms are processed within performance time frames
• Stay informed of customer-specific instructions and site configurations
• Participate in training programs and system updates
• Other duties may be assigned as operational needs require

• Strong attention to detail and sustained focus during repetitive tasks
• High level of procedural discipline and SOP compliance
• Clear and confident verbal communication, especially under pressure
• Ability to remain alert in low-stimulus environments
• Proficiency with video monitoring software and multi-screen systems
• Fast and accurate typing and documentation
• Flexible availability including nights, weekends, and holidays

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

• Hiring for first shift, swing shift and graveyard shifts.
• 8 hour shifts
• Overtime pay