Maitre D' (Part-Time

Overview

THE RANCH Restaurant is proudly listed in the Michelin Guide as an award-winning independent concept in the heart of Anaheim. Our seasonal menu features globally inspired dishes and classic American favorites that honor the best in local and regional ingredients. Our Wine Program is supported by a team of sommeliers and has won the Best Of Award Of Excellence for ten consecutive years.

| Maitre D' (Part-Time) |

• Make, adjust, and cancel guest reservations.
• Answering calls before open hours to handle guest reservations and inquiries.
• Greet all guests with a warm smile and welcoming posture, educating other front of house staff on how body stance can welcome or hinder guests from entering.
• Drive the culture of Excessive Hospitality among staff at the host stand and throughout the restaurant, ensuring the restaurant is pristinely set in preparation for guests to arrive.
• Foster creativity in planning and arranging for special touches for guests and VIPs.
• Act as a liaison to VIPs and out-of-town guests, serving as their point of contact for visiting THE RANCH when they are in town.
• Answer customer questions regarding food, drinks, and specials.
• Inspire and educate the front-of-house staff, demonstrating high-quality service.
• Cover the basics: cleanliness, timeliness, and consistency.
• Be the first line of communication at the front to handle customer complaints or disputes.
• Manage floor plan to ensure efficient and excellent service throughout a given seating.

• 4+ years' experience in a high-end, fast-paced restaurant environment.
• Adaptive organizational skills and the ability to adjust plans to meet new circumstances.
• Excellent communication and customer service skills, both verbal and written, with the ability to tactfully deliver unwelcome news to guests.
• Must have knowledge and appreciation for high-end food and beverage culture.
• Highly service trained – able to show others how to serve in an unpretentious, yet high-quality food & beverage environment.
• Ability to stand on your feet for long periods of time (up to 8 hours).
• Must be able to communicate clearly with Managers, back of house and other front of house staff.
• Must be dependable and able to work with a team.
• Must possess good attitude, attention to detail, organizational skills, and the ability to work under pressure.
• Wine and Spirits certifications a plus.

• Job Type: Part-Time
• Hours:
  
  Full availability including weekends and holidays
• Pay rate: $25.00 to $30.00 per hour. Pay may vary depending on experience, qualifications, and other job-related factors.