Customer Quality Engineer

Signia Aerospace is a global, integrated provider of high-performance systems and specialized components for the aerospace industry. Signia currently operates two complementary business segments:
Thermal Management (key brands include ACE Thermal Systems and Mezzo Technologies) and Mission Systems (key brands include Onboard Systems, Lifesaving Systems, and Meeker Aviation). The Signia brands are leaders in their respective markets and provide a compelling value proposition to both aerospace and defense OEMs and end-users.

Onboard Systems Hoist & Winch
, located in Anaheim, CA, is one of the world’s leading providers of Search & Rescue (SAR) and Human External Cargo (HEC) advanced mission equipment for civil, commercial, and military helicopters.

Location:

Anaheim, CA
Business travel of up to two weeks per calendar year may be required.

• Accountable for management of customer score cards and related matrices. Strive to attain the most favorable quality scores by implementing solutions to nonconformities for quality issues raised by customers and proactively working with internal teams to perform a read across and eliminate similar concerns.
• Lead a cross functional team including members from product quality, supply chain quality, manufacturing engineering, operations, design, and support to provide solutions to customer reported quality concerns.
• Develop and lead implementation of solutions to nonconformities and to satisfy quality issues raised by customers.
• Direct escape management procedures, root cause analysis, and develop recommendations for corrective action for design problems for internal products & processes.
• Perform Quality engineering review for assigned engineering change orders, drawings, CMM, TCM, First Article Inspection Reports (FAIRs), and other technical publications.
• Participate in MRB activities and provide input with respect to assigned customer quality requirements. Manage such activities in a timely manner within ERP system as assigned.
• Initiate, communicate, and manage NoE, deviation requests, and variance requests with assigned customers.
• Submit formal quality related documents to customers, at times using customer portals, and follow up with disposition of such requests.
• Lead customer audits/assessments as assigned. Communicate the event agenda and organize the support prior to the event and follow up on all the assigned actions, observations and findings after the event. Conduct internal quality audits as well as external partners facility and process audits as assigned.
• Perform the job assignments within the established Quality Management and Safety Management Systems of the organization.
• Balance the business needs of the organization while ensuring compliance with all stated internal and external quality requirements.

• Excellent communication skills (both verbal and non-verbal) must be able to summarize complicated technical topics quickly and concisely.
• Ability to effectively lead a cross functional team to drive quality improvement initiatives.
• Ability to read electrical and mechanical drawings and interpret dimensional and other related requirements on the drawings.
• In-depth knowledge of Quality Management System(s) and Root Cause Analysis tools.
• Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum experience or in absence of a degree, 10 years of relevant experience.
• 5+ years in Aerospace with solid knowledge of Quality Assurance in production / manufacturing. Experience of management of quality plans for NPI/NPD a plus.
• FAA, EASA and compliance with other regulatory authority knowledge.
• Certified in the appropriate ASQ Body of Knowledge (CQE, CQA, CRE, CPA).

• Benefits package including medical, dental, vision, life, disability.
• Paid time off and holidays.
• 401(k) plan with employer contribution matching.
• Opportunity to increase future earnings tied to company performance through the Growth Participation Unit program (GPU).

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Mid-Senior level

Full-time

Quality Assurance

Aviation and Aerospace Component Manufacturing