General Manager

Join to apply for the General Manager role at Gold's Gym SoCal Group

Gold’s Gym is growing fast and looking for a General Manager to help us to provide world-class service to our clubs and members by utilizing in-depth knowledge of company products and programs. You will cultivate the club's culture by assembling a team of people who are committed to our mission, who love to help others reach their goals, and who believe in our entire community's health and wellness.

Here are some benefits you will get by being a Gold’s Gym employee:

• Work in a fun environment with great people
• Great benefits
• John Hancock 401k
• Paid Time off
• Aflac Supplemental Insurance
• Free gym memberships and discounts
• Opportunities to learn to grow within the company

We Want Talented Individuals Who

• Have a positive, upbeat, and outgoing attitude
• Are passionate about hospitality and excellence for our members
• Can work in a dynamic, fast-paced, goal-oriented environment without sacrificing quality of service
• Have fitness industry experience (preferred)
• Love to constantly learn and grow

When You Come To Work You’ll

• Assemble and manage a fully engaged and high-performing membership team that aligns with company initiatives and culture.
• Ensure that project/department milestones/goals are met and adhere to approved budgets
• Enforce all club rules, policies and promote proper execution of all procedures.
• Keep the club fully staffed through review of applications, interviewing making hiring recommendations to the general manager.
• Drive results and continuous improvement in Service and Fitness categories through the application of strong business acumen, building relationships, individualized communication, and development and accountability of department head team.
• Plan, organize, and coordinate execution of daily/weekly/monthly club functions to maximize club profit and loss goals with a member-centric focus.
• Recruit, hire, train, develop and nurture friendly and inclusive team members to support the needs of members. Position the right team members in roles where they can best impact members' goals.
• Train, develop, and mentor your club leaders through observing, coaching, accountability, and showing them what 'unbelievable' looks like in your own actions every day.
• Problem-solve obstacles with and for your team, to guarantee an outstanding member and team member experience. Create a culture of trust through delegating to and empowering your team.
• Guide your department leaders in establishing goals, brainstorming application of club strategies, and achieving club and career goals, both in individual and group settings.
• Train, train, get a snack and train your team some more. Cross-training is for both minds and bodies! Transfer skills that allow team members to think creatively and expansively toward becoming solutions-oriented.
• Instill a sense of common responsibility and teamwork across club functions to maintain a positive member and team member experience, with a focus on bringing together the diverse strengths and experiences of individual team members.
• Collaborate with internal and external partners to continuously grow our member community.

There Are Some MUST HAVES

• 3-5 years of progressive management experience supervising 3-10 employees in a team environment, with measurable outcomes of employee development and promotion
• 5-7 years of broad retail/hospitality/operations industry experience, requiring high execution in both operations and service, with a focus on high team member and/or customer turnover
• Experience managing P&L and trend reports and demonstrated math and analytical / ratio skills
• Success in creating new teams and/or rebuilding teams in a collaborative environment
• Phenomenal communication skills, oral and written, with a heavy emphasis on listening!
• Experience in turning around operationally and/or financially deficient departments or teams
• Demonstrated success managing through defined strategy and delegation
• A High School diploma or equivalent is required and gets you in the door, but we'd love to see a Bachelor's degree
• Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification required
• Bilingual Preferred

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