Consumer Lending Production Manager

Consumer Lending Production Manager

We are hiring a Consumer Lending Production Manager who will lead the Consumer Loan Consultant team to ensure exceptional member service and achievement of lending goals.

This role is responsible for team training, development, motivation, communication, delegation, and discipline, while resolving loan-related issues and escalations. The manager supports Consumer Lending leadership in implementing loan services, ensures monthly loan and ancillary production targets, service standards, and KPIs are met or exceeded, and provides accurate production reporting to credit union management.

Business

Hours:

Monday to Friday, 9:00AM - 6:00PM.
Location: Anaheim Hills, CA with a hybrid‑remote schedule (2 days in‑office, 3 days remote).

CU SoCal is one of the fastest growing credit unions and is more than just a place to work. It’s a place where people come before profit, a place where you can build a career that’s more than a job, and where the work you do has meaning and purpose. We offer competitive pay, great health benefits and a culture like no other.

CU SoCal is a Gallup Exceptional Workplace Award Recipient. In 2025, CU SoCal was honored with the award for the second consecutive year, ranking us among the top workplaces worldwide for outstanding employee engagement.

The CU SoCal culture fosters Building Better Lives for our members, personal development, open communication, and genuine care for each other. We prioritize C.A.R.E. 4: professional competence, positive attitude, relationship building, and eager service to others.

• High school diploma or equivalent.
• 5+ years in Consumer Lending or financial services.
• 2+ years in a supervisory or management role with proven leadership success.

• Hold a valid California state driver’s license in good standing that is not actively suspended, revoked, or restricted.
• Have reliable personal transportation; use of public transportation or ride sharing does not satisfy this requirement.
• Maintain state liability auto insurance coverage with a minimum of 30/60/15 limits on the vehicle used for work.
• Maintain a clean Motor Vehicle Record (MVR).

• Associate’s degree or equivalent.

• Proficient in MS Office programs (Word, Excel, Outlook, Teams, etc.).
• In-depth knowledge of consumer loan products, policies, and applicable regulations.
• Ability to motivate, coach, counsel, and train team members to achieve performance goals.
• Effectively manage multiple priorities while meeting production targets and deadlines.
• Strong analytical and problem‑solving skills with a high level of accuracy and attention to detail.
• Executive‑level proficiency in Windows‑based document, spreadsheet, and database production.
• Clear and professional written and verbal communication.
• Consistently deliver high‑quality member service reflecting organizational standards and values.
• Proficient in core banking and loan origination systems.

• Serve as a role model for leaders and staff by managing for expected results.
• Monitor loan production, ancillary product sales, service standards, and KPIs to ensure all targets are consistently met or exceeded.
• Prepare, analyze, and deliver accurate production reports to leadership, providing actionable insights and improvement opportunities.
• Resolve loan‑related issues and escalations promptly, ensuring member satisfaction and trust.
• Review and streamline sales processes to improve efficiency, accuracy, and service quality.
• Partner with leadership and other departments to design and implement strategies that strengthen consumer loan services, elevate the member experience, and drive sales performance.
• Review loan applications for accurate ratios, fraud screening, credit depth, pay history, and other data to ensure quality and regulatory compliance.
• Maintain current knowledge of lending regulations and recommend changes as needed.
• Oversee hiring, training, counseling, motivating, and disciplining staff; establish goals aligned with the credit union’s strategic plan; track, monitor, and coach for…