Director, OCSE Team Member Relations

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Job Title:

Director, OCSE Team Member Relations

The annual base salary range for this position in California is $153,000 to $183,000 per year. The starting pay for the successful candidate depends on various job-related factors, including but not limited to the candidate’s geographic location, job-related knowledge, skills, experience, education/training, internal value, peer equity, external market demands, and organizational considerations.

We are seeking an experienced Director, OC Sports and Entertainment’s team member relations strategy. This role will serve as a trusted advisor and thought partner to senior leaders, ensuring our practices, policies, and leader capabilities foster consistent, values-driven team member experience.

The Director will focus on codifying and advancing scalable processes, tools, and frameworks that promote fairness, accountability, and engagement across the organization. A key focus will be on developing leader and manager capability to proactively address workplace issues and create environments that reflect and reinforce OCSE’s mission, vision, and values.

The ideal candidate brings deep expertise in employee relations, HR compliance, and organizational development — along with strategic acumen to influence at all levels in a dynamic, fast‑paced, customer‑centric environment.

• Help design and implement a comprehensive OCSE team member relations strategy that enables consistent, equitable, and legally compliant decision‑making across OCSE
• Evolve and codify division‑wide processes, templates, and tools for investigations, documentation, issue resolution, and policy application
• Partner with HR and business leaders to embed employee relations practices that strengthen culture, trust, and engagement
• Lead divisional readiness for new or evolving employment regulations; ensure proactive compliance and risk mitigation strategies

• Develop and deploy scalable training, toolkits, and playbooks that empower managers to effectively navigate performance, conduct, and engagement conversations
• Coach senior leaders and managers on applying OCSE’s mission, vision, and values to everyday leadership decisions
• Establish feedback mechanisms to assess manager confidence and consistency in addressing team member issues

• Provide expert oversight of complex, sensitive, or high‑risk employee relations matters, ensuring fairness, discretion, and alignment with organizational values
• Serve as the escalation point for major cases and act as liaison with legal counsel as needed
• Monitor ER metrics and trends to identify systemic issues and recommend proactive solutions to senior leadership
• Partner with HR Business Partners and senior executives to ensure ER outcomes inform broader people and culture strategies

• Lead periodic reviews of policies and procedures to ensure clarity, compliance, and alignment with OCSE’s evolving business and cultural priorities
• Oversee consistent application of policies across all locations and departments
• Utilize data analytics and case tracking systems to deliver meaningful insights and trend analyses to the OCSE Executive Committee and OCSE HR leadership
• Foster a culture of continuous improvement by benchmarking against industry best practices…