IT Support Specialist

IT SUPPORT SPECIALIST

Company Overview:

Extron is a leading developer and manufacturer of professional AV hardware and software solutions which serve the ever-changing needs of organizations around the world as they strive to better communicate. Each Extron product is carefully engineered to provide best-in-class performance, intuitive operation, and exceptional reliability. At Extron, the passion for our products is evidenced by our company culture, which encourages innovation and provides opportunities for individual career growth.

Our teams develop and release over 100 new products a year and continue to grow our vast patent portfolio.

Position Overview:

The qualified IT candidate will provide professional desktop support to Extron's internal corporate users. Candidate must have good communication skills, strong troubleshooting abilities and a desire to learn new technologies.

Minimum Qualifications:

• Bachelor's degree in information systems related field or equivalent experience in a customer-facing technical IT Support role.
• 2+ years of experience working in a corporate environment supporting Microsoft technologies.
• Experience with installing and supporting Windows, Macintosh, Linux desktops, laptops, laser printers, and iPhones.
• Profound knowledge of Windows Operating Systems required.
• Excellent communication (written and verbal) and customer service skills.
• Knowledge of Active Directory, DHCP, TCP/IP, and DNS required.
• Experience supporting Microsoft and Adobe Suite applications required.
• Knowledge of managed network switches, wireless networking, and VLANS.
• Able to work independently with minimal supervision.
• Experience in using a Helpdesk based ticketing system.
• Strong attention to detail, highly organized, and computer literate.
• Able to support IT corporate requirements outside normal business hours.
• Ability to work well in a fast-paced professional office environment.

Preferred Qualifications:

• Experience with Microsoft SCCM, Azure Active Directory and InTune.
• Experience managing Mobile Device Management solutions.
• Experience managing Group Policies.
• Experience maintaining Zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals.
• Experience supporting Citrix or Azure virtual environments.
• Experience supporting video conferencing equipment.
• Knowledge of backup and recovery systems.

Salary range: $75,000-$82,000. Pay may vary depending on experience, qualifications, and other job-related factors.