Junior IT Analyst

General Description

As a member of the property IT staff your role will support Corporate and all properties through overall supervision of IT resources throughout the properties. Resources include guest, team personnel, management tools, network infrastructure, storage, telecommunications, servers, email, firewalls, security, operating systems, helpdesk software and budget constraints. Responsibilities also include vendor relations, software license compliance and auditing. These duties described in the job description will be for supporting Anaheim Hotel, Wincome, Avenue of the Arts and Westin.

Performs other duties and responsibilities as requested or required.

• Manage day to day Service Delivery Desk items
• Manage IT Procurement
• Work on IT projects as assigned
• Manage IT administrative tasks
• Is available for hotel system upgrades as needed when needed.
• Provides timely, accurate, and detailed status reports as requested by manager.

• Assist IT Management in evaluating and making recommendations regarding technology/asset life-cycles.
• Maintains confidentiality of proprietary information and protects company assets.
• Verifies property’s technology assets are secure and maintained in accordance with Marriott International policies and standards.
• Ensures inventory levels for cabling, network systems, and applications exist.

• Completes incident reports for any attempted IT security breaches and any applicable police report
• Reports all incidents to Corporate IT Manager

• Assist to maintain wi‑fi is operational at a rate of at least 98% of the time (monthly) for both guests and meeting space
• Ensures all system errors that result in a loss of staff functions are responded to within 1 hour
• Ensures all system errors that result in a loss of guest wi‑fi are responded to within 2 hours

• Assist IT Manager in Communicating IT standards and best practices as instructed.
• Is viewed as a credible IT team member by subordinates, peers, and senior management.
• Provides exceptional customer service to associates, management and guest.

• 2‑year associates degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major preferred.
• Experienced in network hardware, desktop, POS systems, operating systems, Opera and Marriott internal applications (MARSHA, PMS, NGS, SFA, etc.)
• Demonstrated skills in efficient time management
• Hotel industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.
• Must be able to work days, nights and weekends.
• Must be able to move, lift, carry, push, pull and place objects weighing less than or equal to 50 pounds.
• Must be able to walk for long periods of time.
• Must be able to sit, walk, bend and stoop throughout day.
• Frequently use hands for keyboard and arms to reach.
• Perform other job duties as requested by supervisor.

• Valid driver’s license and current auto insurance required.

• Able to communicate effectively in English, both verbally and in writing.
• Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts.

• Must have reliable transportation and be able to drive to hotel locations in Anaheim and Costa Mesa for onsite work.
• Dress code: professional attire including dress shirt, dress pants, suit jacket or sport coat, dress shoes, and belt (tie not required)

Source:
Wincome Hospitality