Field Services Engineer

Field Services Engineer

Location:

Anaheim, California

Posted:
January 12, 2026

Impact is hiring a Field Services Engineer for our Nationally ranked Best and Brightest Workplace! Impact is a leading national managed services provider, specializing in IT & Cloud, Cybersecurity, Digital Transformation & AI, Integrated Marketing, and Print & Document Management. Our partnerships are defined by thoughtful business strategy, solutions architecture, technology deployment, and ongoing support – with a driving focus to bring enterprise-level resources to the SMB and midmarket.

We are committed to customer‑centric excellence, delivering tailored solutions that enhance client value and drive sustainable growth. Join our team of experts and be part of an innovative culture that puts customers at the heart of everything we do. Founded in 1999, Impact proudly remains privately‑held and locally‑owned, employing 800+ experts across more than 20 U.S. locations. Recognized for rapid growth and innovation, Impact has seen over a 20% annual growth rate, and championed a vibrant, employee‑focused culture.

Overview The Field Services Engineer (FSE) plays a critical role in ensuring Impact Networking’s clients receive top‑tier IT service, support, and implementation. This position requires working in the field, traveling to local customer locations to provide onsite service, maintenance, and project execution while maintaining Impact’s high standards. The FSE will collaborate with internal teams to resolve technical issues, support client onboarding, and ensure seamless IT operations.

This role demands both technical expertise and strong interpersonal skills to effectively diagnose and resolve issues while delivering an exceptional customer experience.

How Impact’s MIT and Cloud Solutions Help Businesses.

Responsibilities

• Engage in Business Transformation Assessments (BTA) with an emphasis on discovery, information compilation, and data gathering. This process involves onsite discovery as well as the physical review and documentation of IT assets.
• Support client technical activities, primarily at the client’s location (onsite). All work at the FSE level will be assigned, reviewed, and approved by the designated Field Services Manager. This role necessitates technical expertise to aid in the implementation of core MIT networking, server, and computer technologies, including Windows Server, Hyper‑V, VMWare, Exchange, SharePoint, firewalls, switches, BDR solutions, Power Shell, Active Directory, Group Policy configuration, and cloud services such as Office 365, G‑Suite, and Azure.
• Collaborate with the Service Desk and Operations teams to develop and execute client management and maintenance plans, including monthly maintenance and documentation.
• Work with clients’ line of business vendors on technical requirements as needed.
• Document and resolve user computing issues requiring onsite remediation, ensuring customer satisfaction is maintained.
• Collaborate with the Technical Operations Center (TOC) to resolve user issues, following a structured problem‑management process.
• Collaborate with various resources and vendors to provide efficient field support services, working with third‑party vendors, Line of Business (LoB) application providers, and other divisions within Impact Networking Technology.
• Timely document issues and onsite labor performed within Impact’s ticket system.
• Participate in ongoing training and attainment of manufacturer certifications.
• Cultivate and sustain relationships with customers and engineers, thereby enhancing our company’s positive reputation through outstanding customer service.
• Maintain relationships with vendor contacts that are beneficial to the company.
• Adhere to standards for documenting customer network status and activities.

Things We Are Looking For

• Minimum of 3 years of relevant experience in IT field services.
  • Fundamental understanding of Server Administration
  • Experience with Windows 2012‑2022 Server
  • Active Directory management and maintenance
  • DNS, DHCP, and Remote Desktop Services
  • Understanding of VMWare, Hyper‑V and other virtualization technologies
  • Storage solutions: SAN, NAS, and Shared Storage
  • Fundament…