Front Desk Manager

Front Desk Manager – Hilton Anaheim

Hilton Anaheim, a newly renovated hotel with 1,574 rooms located in the heart of Orange County near the Anaheim Convention Center and Disneyland Resort, is searching for a Front Desk Manager to join our team. This position offers career growth and development opportunities, as well as exclusive discounted hotel stays for you and your family worldwide.

The yearly salary ranges from $70,000 to $75,000
.

• Access to your pay when you need it through Daily Pay
• Medical Insurance Coverage – for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) – purchase Hilton shares at 15% discount
• Debt‑free education:
  Access to a wide variety of educational credentials
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

• Manage all Front Office operations, including guest service and registration, room inventory, guest service standards, product quality, cost controls, budgeting, forecasting, policy enforcement, and meetings.
• Monitor and develop team member performance through supervision, scheduling, counseling, evaluations, and recognition.
• Monitor service and satisfaction trends; evaluate and address issues to improve guest experience.
• Ensure compliance with Company standards.
• Meet and greet guests, respond to inquiries, requests, and concerns in a timely, friendly manner, resolving concerns.
• Initiate and implement up‑selling techniques to promote hotel services and maximize room occupancy and revenue.
• Ensure team members are current on hotel products, services, pricing, policies, and local events.
• Complete audit procedures as needed.
• Recruit, interview, and train team members.

• Minimum two years of front office management experience.
• Proficiency with On‑Q and schedule flexibility.
• Demonstrated hospitality, integrity, leadership, teamwork, ownership, and urgency values.
• Attributes: quality, productivity, dependability, customer focus, adaptability.

• Work location:
  
  Hilton Anaheim
• Schedule:
  
  Full‑time
• Brand:
  Hilton Hotels & Resorts
• Job function:
  Guest Services, Operations, and Front Office
• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Industry: Hospitality