Vice President of Operations Management

At Cartwheel, we are revolutionizing mental health support for kids by collaborating directly with schools. Our approach focuses on leveraging school staff to create a better support network for students. We are on a mission to transform how kids live their lives, from simply getting out of bed for school to thriving with joy and enthusiasm. Join our dedicated team at Cartwheel to make a meaningful impact on the lives of millions of students nationwide.

Role Overview

As the Vice President of Operations Management, you will be a key driver in our mission, responsible for:

• Overseeing P&L for mature markets: You will be accountable for achieving revenue, margin, and quality targets by state.
• Leading the Operations team: Manage our team of 35+ professionals across Care Ops, Health Plan Ops, and Revenue Cycle Management, ensuring excellent performance.
• Driving key operational metrics: Enhance operational efficiency by focusing on:
• Timely access to care: Ensure families referred to Cartwheel can access services without delay.
• Engagement in care: Increase the conversion of families engaging in our services.
• Care revenue growth: Boost total revenue generated from our care delivery.
• Improving care margin: Increase insurance revenue while lowering cost per session.
• Achieving collections targets: Meet gross and net revenue collections goals.
• Streamlining payer contracting: Ensure quick and efficient enrollment of clinicians with payers.
• Fostering team engagement: Maintain high levels of team performance and satisfaction.
• Collaborating with the Senior Leadership Team (SLT): Work alongside SLT to set strategies, develop company goals, and deliver on our commitments.
• Cross-functional partnerships: Collaborate with Clinical, People, and Finance leaders to enhance service delivery. Work with R&D/Technology to improve our systems and tools, including the deployment of AI agents. Coordinate with Sales, Success, Marketing, and Government Affairs teams to support sales and retention goals.

Your Qualifications

• Passionate about youth mental health and dedicated to partnering with schools.
• 10+ years of healthcare operations experience, particularly in fast-paced, venture-backed environments during growth phases.
• Ability to build multi-state clinical operations in collaboration with clinical teams.
• Experience with Revenue Cycle Management.
• Proven leadership capabilities managing large, dynamic teams, including team managers.
• Exceptional analytical skills with excellent written and verbal communication capabilities.
• Data-driven mindset with strong technical skills in performance metrics.
• Keen interest in leveraging AI and automation to enhance healthcare services.

Why Join Cartwheel?

Your career can flourish here! At Cartwheel, you’ll face one of today’s biggest challenges alongside a team equipped for success, and enjoy:

• Supportive colleagues committed to our mission.
• Attractive compensation and benefits package.
• Equity ownership in Cartwheel.
• Comprehensive medical, vision, dental, and orthodontic plans.
• Flexible and unlimited PTO, in addition to federal holidays.
• Paid parental leave.
• 401K plan with employer matching.

We celebrate diversity and are an equal opportunity employer, valuing different perspectives and backgrounds in the workplace. Cartwheel is committed to ensuring equal employment opportunity irrespective of race, color, religion, ancestry, national origin, gender, sexual orientation, disability status, or veteran status. We participate in E-Verify; applicants should be prepared to present documentation confirming identity and work authorization.

Vice President of Operations Management
• Anaheim, CA, United States