Supervisor, Enterprise & Reconciliation - HB Enterprise Reporting

Overview

UCI Health is the clinical enterprise of the University of California, Irvine, and the only academic health system based in Orange County. UCI Health includes its main campus, UCI Medical Center, affiliated hospitals and care centers across the region. We are an Equal Opportunity Employer and support a diverse workforce.

Position:
Supervisor, Enterprise Payment Posting & Reconciliation - HB Enterprise Reporting - FT Days. Under the general direction of the Manager, HB Enterprise Cash Posting and Reconciliation, the Patient Billing & Collection Supervisor oversees daily operations of the cash posting team, ensuring accurate and timely processing of patient and insurance payments across multiple systems, including EPIC and PBAR. The role optimizes revenue cycle performance, resolves payment discrepancies, and maintains compliance with healthcare financial regulations.

As a coach and mentor, you will provide training, address performance issues, and ensure competency in accordance with established standards, procedures, policies, and legal requirements. You will provide support and guidance to the unit and contribute to a work environment that fosters positive morale. You will research and investigate issues, analyze and resolve problems and discrepancies, provide creative solutions, and recommend alternatives and initiatives to optimize work and system performance.

You will work collaboratively and assist in personnel actions and staffing and human resource matters, and assist in the development of unit goals and objectives and on special projects as needed.

• Oversee daily operations of the cash posting team and ensure accurate and timely processing of patient and insurance payments across systems including EPIC and PBAR.
• Optimize revenue cycle performance, resolve payment discrepancies, and ensure compliance with healthcare regulations.
• Coach, mentor, train, and address performance issues; ensure competency per standards, procedures, policies, and legal requirements.
• Provide support and guidance to the unit and foster positive morale.
• Research, investigate, analyze, and resolve issues and discrepancies; propose creative solutions and improvements to optimize work and system performance.
• Collaborate on personnel actions, staffing, and HR matters as needed.
• Assist in developing unit goals and objectives and participate in special projects.

• Working knowledge of human resources management policies with the ability to evaluate and document HR matters and performance.
• Strong knowledge of 835 ERA file structure and remittance segments.
• Strong knowledge of hospital billing and collections, healthcare compliance standards, and audit procedures.
• Strong decision-making and critical thinking skills.
• Solid knowledge of medical and insurance terminology, billing and/or collections procedures and external regulations.
• Resourcefulness to identify and locate information that is not readily available.
• Ability to perform essential duties with required skill and knowledge.
• Minimum three (3) years’ experience in healthcare revenue cycle or cash posting operations.
• Minimum one (1) year prior experience leading or overseeing a team.
• High professionalism with discretion and confidentiality.
• Experience with the EPIC system.
• Excellent written and verbal English communication skills; excellent interpersonal skills to communicate with Admissions, Information Systems Management, collection vendors, and insurance companies.
• Demonstrated ability to convey complex information clearly; strong time management and organizational skills; analytical ability to assess multiple reports.
• Ability to work collaboratively and maintain a calm, professional demeanor under pressure.
• Demonstrated ability to lead, coach, motivate, and improve performance.
• Bachelor’s degree in Accounting, Business, Healthcare Administration or related area and/or equivalent experience/training.
• Advanced knowledge and proficiency with Microsoft Office Suite, including Excel with pivot tables, formulas, and data validation.

• Knowledge of University and medical center organizational structure, policies, procedures, and forms.
• Experience with revenue cycle analytics and reporting tools (e.g., EPIC RWB or PBAR Showcase).

Total Compensation:
We offer a comprehensive benefits package including medical insurance, time off, retirement savings plans, and other perks. Details available via our compensation practices and benefits page.

Conditions of Employment, Background Check, Vaccination Policies, E-Verify, and other requirements apply as part of the hiring process. For questions, contact UCI’s Employee Experience Center.