Collector, Finance & Banking

Join to apply for the Collector role at Credit Union of Southern California
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We are hiring a Collector who will collect on delinquent loans to minimize loan losses to the credit union while maintaining favorable member relations.

Monday to Friday, 8:00AM – 7:00PM & Saturday, 9:00AM – 1:30PM.

• Based upon business needs, this position may require flexibility to work a varied schedule between 8:00AM and 7:00PM, including rotating Saturdays, during regular business hours.

This position is based in Anaheim Hills, CA with an opportunity to work a hybrid-remote schedule consisting of 2 days in-office and 3 days working remote from home.

CU SoCal is one of the fastest growing credit unions and is more than just a place to work. It’s a place where people come before profit, where you can build a career that’s more than a job, and where the work you do has meaning and purpose. We offer competitive pay, great health benefits, and a culture like no other!

CU SoCal is a Gallup Exceptional Workplace Award Recipient. In 2025, Credit Union of Southern California (CU SoCal) was once again honored with the Gallup Exceptional Workplace Award, marking our second consecutive win and ranking us among the top workplaces worldwide for outstanding employee engagement.

• High School Diploma or equivalent.
• At least 1 year of experience in collecting bad debts.

• Associate’s degree or equivalent experience.
• Experience with online data processing and online collection systems.

• Proficient in all applicable MS Office programs (Word, Excel, Outlook, Teams, etc.).
• Maintain a positive and professional behavior and image with credit union members, staff, management, and board.
• Keep all credit union and member information confidential.
• Establish and maintain effective business relationships with staff in other departments.
• Maintain a working knowledge of policies, procedures, and related credit/collection laws necessary to effectively perform job duties.
• Excellent oral and written communication, human relations, and negotiating skills.
• Working knowledge of credit, bankruptcy, repossession, and collection laws and regulations.
• Demonstrated skills in collection, skip tracing, bankcard, and repossession.
• Comprehensive understanding of bankruptcy proceedings.

• Contact members with delinquent loans or accounts to determine circumstances and establish payment arrangements.
• Maintain complete and detailed documentation of all collection activities on the collection system.
• Receive telephone calls from members and others and respond to messages on the same day received.
• Research and analyze all problems or member concerns related to a collection account.
• Make recommendations to management regarding loan extensions, bankruptcy proceedings, repossessions, and charge-offs.
• Ensure collection files are maintained neatly and accurately.
• Apply the Exceptional Experience Guide expectations actively and comprehensively.
• Ability to work a hybrid schedule, as needed.
• Perform additional duties and responsibilities as assigned.

We support Pay Transparency and are a pay-for-performance organization that benchmarks base pay to the 50th percentile of market data.

Pay Scale: $21.49 – $26.75 – $31.15 per hour (midpoints: $21.49, $26.75, $31.15). Actual compensation will be based on geographical location, work experience, education and/or skill level.

CU SoCal is an equal opportunity employer. All decisions are based only on the individual’s qualifications/ability to perform the work. The above statements are intended to describe the essential functions, nature and level of work to be performed as of the document preparation date; they are not intended to be an exhaustive list of all duties and responsibilities. CU SoCal reserves the right to modify this job description at any time, without notice.

We foster an environment and culture where ideas and decisions from all people help us grow, innovate, and fulfill our mission of Building Better Lives.