Product Quality Engineering Technician

About This Role

iRhythm Technologies, Inc. is looking for a Complaint Technician to join our Quality Engineering department. The Complaint Technician supports Complaint Handling by performing testing and inspections on returned product, documents the testing results, and dispositioning the product. The responsibility of the Product Quality Technician is to assist with field investigations and drive continuous improvement of product and processes. The role will primarily support root cause analysis of product with embedded systems, electrical and mechanical characteristics.

The ideal candidate will have excellent problem-solving skills and eager to confront technical challenges!

Cypress, CA

• Receive and triage returned material into the complaints lab.
• Perform inspections and testing to support complaint investigations.
• Document findings in complaint investigations.
• Material disposition
• Maintain Quality Assurance Lab in accordance with documented procedures

• Knowledge of basic laboratory equipment (e.g., multimeters) and testing to perform quality inspections
• Ability to read and understand information about device complaints, follow written instructions
• Work independently
• Communicate clearly
• Familiar with working in controlled environments an asset

• Associate or bachelor's degree in an applied science or engineering field preferred.
• Minimum of 4 years of experience in the medical device industry or equivalent combination of education and experience
• Background in electronics, software engineering and/or product development engineering preferred

This is a full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurance (all of which start on your first day), paid holidays, and PTO!

iRhythm also provides additional benefits including 401K (with company match), an Employee Stock Purchase Plan, paid parental leave, pet insurance discount, Cultural Committee/Charity events, and so much more!

$28.85 - $36.06

Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location.

As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.

iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at

iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm's vision is to deliver better data, better insights, and better health for all.

Make iRhythm your path forward. Zio, the heart monitor that changed the game.