Family Support Specialist

Futures Unwalled is a nonprofit organization dedicated to breaking down barriers in education, healthcare, and community access for underserved populations, particularly families raising children with disabilities or trauma histories. Rooted in lived experience and a commitment to equity, the organization provides hands-on advocacy, resource navigation, and support services. Core services include IEP advocacy, special education support, parent workshops, case management, and trauma-informed peer support.

Futures Unwalled empowers families to navigate complex systems and create brighter futures without barriers.

Must be bilingual and speak English and Spanish.

This would be for a temporary position in our Education Advocacy for Families program. You would support continuity of services by handling client intake, scheduling, and communication; assisting families with completing required forms; maintaining documentation and data entry in organizational systems; and providing non-legal advocacy support such as preparing basic letters, gathering records, and organizing materials for IEP/504-related meetings.

This is a part-time, hybrid Office Associate role. The Office Associate will be responsible for providing administrative support, managing schedules, assisting with office operations, and ensuring efficient communication within the organization and with external stakeholders.

• Strong skills in Communication and Customer Service to effectively interact with team members, clients, and partners.
• Proficiency in Administrative Assistance and Office Administration to ensure smooth organizational operations.
• Ability to coordinate multiple tasks efficiently, with excellent time management and organizational skills.
• Proficiency in using office software tools, including email, spreadsheets, and scheduling platforms.
• Bachelor's degree or equivalent professional experience in office management or administration is a plus.
• Experience working in nonprofit or social service settings is beneficial but not required.