Assistant Service Coordinator

This is a temporary assignment, not to exceed six (6) months, designed to provide additional support to the Service Department. The Assistant Service Coordinator will assist with dispatch functions, service coordination, and warranty administration to support daily operations and service delivery. Upon conclusion of the assignment, the employee will return to their regular position unless otherwise communicated in writing.

• Assist with technician dispatching and daily job scheduling to support service demand
• Monitor schedules, service boards, and technician availability; adjust assignments as directed
• Communicate job assignments, updates, and changes to technicians in real time
• Track technician status, arrivals, and job completions

• Support inbound service calls, emails, and service requests
• Collect and verify service information including customer, equipment, and service history
• Provide appointment confirmations and ETA updates to customers
• Escalate service concerns or scheduling issues to leadership as appropriate

• Assist with the preparation, submission, and tracking of service warranty claims
• Verify warranty eligibility and required documentation
• Communicate with vendors and manufacturers regarding claim status
• Maintain accurate warranty records and supporting documentation

• Create and update service work orders and related documentation
• Coordinate with Parts and Service teams regarding parts availability
• Support reporting and administrative tasks related to service activity

• High school diploma or equivalent
• Prior experience in service coordination, dispatch, administrative support, or warranty processing
• Strong organizational skills with the ability to manage multiple priorities
• Proficiency in Microsoft Office and service management systems

• Dispatch or scheduling experience in a service-based environment
• Familiarity with warranty administration processes

• This assignment is temporary and expected to last up to six (6) months
• This assignment does not guarantee a permanent position or change in job classification
• Compensation, schedule, and overtime eligibility will remain consistent with the employee's current status unless otherwise specified in writing
• Duties may be adjusted based on operational needs during the assignment
• The Company reserves the right to end the temporary assignment early or extend it within business needs, subject to applicable law

• Improved scheduling efficiency and service coordination support
• Accurate and timely warranty claim processing
• Positive internal and customer communication
• Consistent documentation and administrative accuracy