It Systems Administrator

IT SYSTEMS ADMINISTRATOR I at didgʷálič Wellness Center

Location:

Anacortes, WA (Oak Harbor, WA). Salary: $73,900.00 – $.

• Competitive base compensation and benefit package.
• Comprehensive health, dental, and vision insurance.
• Employer-paid life insurance, AD&D, short- and long-term disability.
• 401(k) Retirement Plan with up to a 4% employer matching.
• 4+ weeks of Paid Time Off (PTO).
• 13 paid holidays observed.
• Great working hours for work–life balance.

The IT Systems Administrator I is responsible for providing a reliable work environment for the organization from desktop and printer support to server and network performance in an Azure hybrid cloud‑based environment. This position maintains foundational IT resources while providing end‑user support and serving as an escalation point for IT Support Technician staff.

• Works under the tutelage of Technology and Info Sec Lead.
• Conducts Active Directory and Group Policy administration, troubleshooting, and maintenance.
• Knowledge and ability to work with hypervisor technology, preferably Microsoft Hyper‑V.
• Supports endpoint protection, encryption, MFA, and secure remote access using Windows Defender/Intune technology.
• Assists with audit preparation, access reviews, and incident response.
• Supports the restoration of critical systems during disaster recovery.
• Provides training and coaching to other IT staff.
• Ensures confidentiality, integrity, and availability of the organization’s IT resources.

• Installs, configures, and upgrades operating systems and software.
• Maintains Windows Desktop and Server hardware and software.
• Supports and troubleshoots VoIP phone systems.
• Provides Office
  365 email support and other Office
  365 products.
• Supports Verizon Connect fleet vehicle software.
• Manages and supports Kantech building access management software.
• Assists in planning, design, research, and acquisition of new or upgraded hardware and software systems.
• Documents IT tasks and procedures.

• Manages the IT issues and requests queue using standard IT Service Desk management software.
• Ensures IT services help requests are responded to courteously, timely, and effectively.
• Establishes help desk metrics and provides data reporting of support requests and trends.
• Ensures IT issues and resolutions are documented in the IT Knowledgebase.
• Acts as escalation point for IT Support Technicians.
• Performs other duties as assigned by the IT Director.

• Experience with operating systems, current IT equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring tools.
• Knowledge of computer hardware, software, and peripherals.
• Advanced troubleshooting and problem‑solving skills.
• Logical reasoning to identify strengths and weaknesses of solutions.
• Exceptional customer service, collaboration, and problem‑solving skills.
• Responsive support in patient‑care areas with minimal disruption.
• Outstanding organizational and time management skills.
• Exceptional attention to detail and accuracy of work.
• Ability to work well with others across all departments.
• Ability to work in a multi‑culture environment; understanding of social and cultural contexts of patients and the role of trauma, historical, community, family, and personal experience in wellness and recovery.
• Understanding and adherence to state (RCW, WAC) and federal confidentiality regulations (42 CFR Part 2). Applicants must conduct themselves ethically and professionally.

• Bachelor’s degree in computer science, information technology, software engineering or other closely related field required.
• Minimum 2+ years of experience in a similar role required.
• 7+ years of experience in a similar role may substitute for education requirements.

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Mid‑Senior level

Full‑time

Information Technology

Wellness and Fitness Services