Channel Sales Manager - Nordic Speaking

Talent Acquisition Business Partner - EMEA
Connect Wise is an industry and global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community‑driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

Our company is powered by our connections, our colleagues, and our community. We accept all kinds. Game‑changers, innovators, culture‑lovers—and humankind. We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

General Summary

The Regional Sales Manager is responsible for developing and maintaining relationships with our existing partners, driving sales growth, driving retention, managing revenue and sales activities, and collaborating with internal teams to deliver solutions that meet satisfactory client objectives. This role works in partnership with the broader sales team to manage the sales cycle, from open to close, and expanding growth.

Essential Duties and Responsibilities

Provides support to cross‑functional teams, with high attention to detail.

Researches, analyzes, and documents findings.

May coach, review, and/or delegate work to other team members.

Achieves personal annual sales growth contract value based on the total opportunity reach.

Achieves personal annual sales growth contract value based on the ability to both Sell‑To and Sell Through existing customers (specific to Partner Sales).

Manages partners within our Ideal Customer Profile and designated territory as the primary commercial point of contact.

Account Growth:
Identify and pursue opportunities for upselling and cross‑selling additional products or services.

Strategic Planning:
Develop territory and account plans to achieve client goals and drive revenue growth.

Project Coordination:
Oversee delivery of products or services, ensuring client requirements are met on time and within scope.

Performance Reporting:
Track and report key metrics such as renewals, churn, and customer satisfaction.

Issue Resolution:
Act quickly to resolve client concerns and coordinate solutions internally.

Collaboration:

Work closely with Sales, Marketing, and Product teams to align on client strategy and service improvement.

Forecast:
Provide accurate forecasting (Monthly, QTR, Yearly) by working closely with broader team and management.

Closes sales that meet Connect Wise standards for pricing, margins, terms, and conditions (averages are subject to change based on segment, industry, product, etc).

Average length of sales cycle: 25‑30 days.

Qualifies existing accounts to build and maintain a pipeline of opportunities to achieve annual sales goals set quarterly.

Negotiates contract opportunity terms, discounts, and implementation.

Builds and maintains long‑term relationships with partners to bolster retention.

Knowledge, Skills, and/or Abilities Required

Ability to manage large projects and processes independently with limited supervision.

Recognized subject‑matter expert of applicable work area.

Excellent communication, negotiation, and interpersonal skills.

Strong problem‑solving and analytical abilities.

Commercial acumen and understanding of client business models.

Organized and detail‑oriented, with strong follow‑up and time management.

Ability to adapt situationally and understand new technology/processes as per partner requirements.

Comfortable with prolonged phone use.

Ability to effectively make 40‑50 outbound calls per day.

Knowledge of Managed Service Provider (MSP), Technology Service Provider (TSP), and Security industry.

Ability to identify opportunities and leverage resources appropriately.

Proficiency in Salesforce, Outreach and other sales tools.

Educational/Vocational/Previous Experience Recommended

Bachelor’s degree in a related field or equivalent business experience.

Fluent in Nordic languages and English.

3 years of experience in Channel account management, client success, or sales.

Proven track record of meeting or exceeding client satisfaction and retention targets.

Familiarity with CRM tools (e.g., Salesforce, Hub Spot) and reporting software.

Working Conditions

Required.

Seniority level
Mid‑Senior level

Employment type

Full‑time

Job function
Distribution and Sales

Industries
IT Services and IT Consulting

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