Cluster Sales Manager - Luxury, Lifestyle and Leisure

Cluster Sales Manager - Luxury, Lifestyle and Leisure

Administrative

Department Head/Manager

Full-time

Worldwide

Hyatt is a global hospitality brand with one driving purpose:
to care for people so they can be their best
. Through listening, noticing others and extending meaningful gestures, we consistently deliver distinct experiences that demonstrate how a little understanding goes a long way.

Are you ready to share this purpose?

Because we are looking for a Cluster Sales Manager – Luxury, Lifestyle and Leisure for our two Amsterdam properties!

Andaz means "personal style" in Hindi.
Andaz Amsterdam Prinsengracht means, five-star creative luxury in the heart of Amsterdam, expressed through local experiences, art & design and picture‑perfect drinking and dining, in a playful Dutch‑inspired environment.

Five-star Hyatt Regency Amsterdam
, brings botany & sustainability to life with an award‑winning living interior, botanical inspired guestrooms, a passion for discovering our up and coming East neighborhood and a buzzing Indonesian Restaurant, Mama Makan.

• Confidence, energy and cleverness;
• A true representative of the company to potential clients, clients, the public, and other sources;
• Great listening and negotiating skills to create tailored proposals with a great sense of empathy;
• A team player with a hands‑on mentality and a love for selling;
• Someone who fills the room with their presence, positive attitude, enthusiasm and pro‑activism;
• A problem‑solver who likes to take on challenges, going out of their way to make sure guests are connected to who and what matters to them.

• Implementing sales action plans across the three transient segments you will have the accountability for:
  Luxury, Lifestyle and Leisure;
• Pre‑qualifying and targeting prospects, utilizing hotel database and developing appropriate and effective sales solicitation strategies to increase hotel’s market share;
• Establishing and maintaining strong relationship with clients and the consortia’s programs, constantly exploring new business opportunities and sourcing for information in regards to planned and upcoming functions/events;
• Carefully planning sales calls, ensuring usage of our objectives, principles, and philosophies;
• Ensuring professional sales calls as per Hyatt Sales Trainings;
• Ensuring a high level of exposure for hotel through direct sales solicitation via telephone, contracts and written communications;
• Entertaining and conducting hotel inspections to relevant representatives/delegates whenever required;
• Professionally conducting routine telemarketing activities to identify new business opportunities. Follows up sales leads to identify prospect;
• Meeting and greeting VIP guests upon arrival/departure;
• Planning and making sales trips to current and potential clientele;
• Liaising and working closely with other departments, ensuring guest's requests and expectations are being met;
• Handling guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems, and ensuring that the necessary follow‑up is conducted in a timely manner;
• Being knowledgeable in statutory legislation in employee and industrial relations;
• Ensure that an efficient and accurate filing system, both manuals as well as electronic, is maintained at all times;
• Maintain complete and supported records in all Hyatt systems of all sales activities, agreements, contracts and quotations for the hotel;
• Establish an efficient trace file to ensure that all business booked is properly tracked;
• Submit sales report to Cluster Director of Sales in a timely manner;
• Providing accurate reporting of business booked for monthly consolidation.

What’s in it for YOU?

• An entry to the Hyatt Family, a place where we care for people so they can be their best;
• 12 free nights at Hyatt hotels globally every year and 20% discounts at our F&B outlets;
• Travel Allowance, starting from a 5 kilometer travel distance from the hotel;
• Uniform provided and laundry is taken care of in house;
• Social Activities;
  Team building outings, Sports/wellbeing activities;
• International working experience with future international transfer happily…