Customer Success Manager

AMSTERDAM, NOORD HOLLAND, Netherlands (Remote)

ADI is seeking a highly motivated and customer-focused Customer Success Manager (CSM) to join our team. The CSM will be responsible for building strong relationships with our key customers, ensuring they achieve maximum value from our products, and driving long-term customer satisfaction and retention. This role requires excellent communication, and problem-solving as well as a proactive approach to anticipating client needs.

JOB DUTIES:

• Serve as the primary point of contact for assigned customer, building trusted relationships.
• Guide customers through onboarding, adoption, and ongoing usage of our products/services.
• Drive sales, customer engagement and adoption through regular check-ins.
• Collaborate with Product, and Admin teams to ensure a seamless customer experience.
• Monitor metrics and provide insights to improve satisfaction and outcomes.
• Facilitate renewals, upselling, and expansion opportunities by demonstrating value.
• Advocate for customers internally by providing feedback to inform product development and service improvements.

YOU MUST HAVE:

• Proven experience experience in Customer Success, Account Management, or a client-facing role.
• Fluent Dutch and English
• Experience using Salesforce and SAP

WE VALUE

• Strong interpersonal and communication skills, both written and verbal.
• Ability to build trust and maintain long-term customer relationships.

WHAT IS IN FOR YOU:

• Friendly working environment
• Flexible working hours and the possibility to work from home (according to internal policy)
• Company Car
• Building your career with a global company
• Attractive compensation including sales-based incentives

#LI-HYBRID

#LI-TC1

Resideo Technologies has announced its intention to spin off ADI Global Distribution and establish it as a separate, publicly traded company. Under this plan, ADI will continue its role as a leading global wholesale distributor serving commercial and residential markets, while Resideo will retain its manufacturing and product-solutions business. Upon separation, both companies will operate independently to better serve their respective markets and customers.

The spin-off is currently targeted for completion in the second half of 2026, subject to customary conditions.

Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually.

Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry.

Learn more  .

At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the"EEO is the Law" poster ,"EEO is the Law" Supplement Poster and thePay Transparency Nondiscrimination Provision .

Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice . If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.

• Job Identification 17006
• Job Category Account Management
• Posting Date 09/02/2025, 10:25 AM
• Job Schedule Full time
• Locations Horizon Lage Mosten 49-61, Breda, 4822 NK, NL (Remote)
• Business ADI Global Distribution
• Hiring Salary Range At Resideo, we are committed to inclusive and equitable compensation. Salaries are determined by factors like role responsibilities, candidate qualifications, and geographic location. We also provide additional benefits tailored to your location and role.